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Disgruntled52
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Joined 2 years ago
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Telus digital box problem with guide
I am having trouble with both my digital boxes (one replaced recently to see if problem persists-it does). When toggling between time slots on TV guide or returning to TV guide the guide is slow to respond with content. I have connected directly to the router with cat 6 and still the problem persists. I have contacted Telus on numerous occasions to get help to rectify this problem but to no avail. I have gone through the recommended reboot procedures etc.. I believe the problem is with the Telus Digital 21-T android boxes. We did not have this problem before switching to the android boxes. No problem when I use the laptop or phone to access the guide through the Telus tv app. Suggestions822Views0likes8Comments- 5.4KViews0likes0Comments
Re: Giving a Customer Rep a Good Review after Call
I initially gave our Solutions Advisor a lukewarm review and would like to update my review after a positive followup by the same individual but was not able to. I would like to give a shoutout to this individual and let his supervisor and him know that he more than made up for his first lack lustre visit. Ranwinderpal S. I am so pleased with your followup call and the solutions you provided for us moving forward. Thank you for taking your job seriously and ensuring that you put the needs of your customer first. I do appreciate it and hope that the comments here reach you and your supervisor. Ralph H3.8KViews0likes0Comments- 7.5KViews0likes3Comments
Prime Time Theme Pack
I have been on hold as of this posting for 1 hour and 40 minutes (I know why?). Out tof principle and a strong belief in fair advertising practices I felt the need to vent. I am an Optik customer with Telus and was reviewing my subscription when I realized that one of the 5 channels advertised on my subscription list under Prime Time was not available on my Guide and could not be viewed. When I inquired as to why it was there I was told it was not part of the subscription package. However, after checking my subscription it still shows. If it the channel is not part of the Theme Pack it should not be listed as one of the 5 channels. The channel I am referring to is Paramount. When I called I was told I could add it at an additional cost, even though it is part of the package. I asked to speak to a supervisor and was put on permanent hold. Waiting for a resolution! If one comes I will post an update.Solved8KViews0likes17Comments