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Yolac

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Joined 2 years ago

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Re: Restart Feature not showing on the Live Guide
Hello, i already provided all the details via private message to the telus support team a couple of weeks ago, and he/she said that they will pass the info to the dev team. still waiting for a reply.
2 years ago Place Home Services
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Re: Restart Feature not showing on the Live Guide
Hello. Yes, I tried everything and the restart icon is not available . Thanks
2 years ago Place Home Services
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Re: Restart Feature not showing on the Live Guide
Hi, Thanks. I've tried and the Tech support that I talked to recommended that we just Record the shows that we want to Restart. This does not make sense if the Restart Feature is available for shows that previously aired up to 30hrs before, we should be able to restart those shows without recording. Is the Telus software installed directly on the pvr box or getting the telus feed from the cloud? because if it is installed directly, there might be a way to update the PVR's software or firmware. Regards,
2 years ago Place Home Services
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Re: Restart Feature not showing on the Live Guide
Hello, Thanks for the reply. Yes, I've been to that page and checked all the suggestions listed. The Restart icon is not showing on the shows in the live guide and when i go to Program Info >> Restart Show, the list is blank. Also, I'm very sure that the channel is on that list (because i can see the restart icon for those channels on the telustvplus.com) Snapshot below was taken 12:58 PM and the @10AMshows on Global and CTV2 has no Restart icon. To compare, on the telustv.com from my desktop Thank you.
2 years ago Place Home Services
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Restart Feature not showing on the Live Guide
I just received the new box (VIP5662W) and after installing it, the restart icons on the live guide is not showing. I also checked the Info for the show and clicked on Restart Show but its blank. (already rebooted the Router/PVR and all the wireless boxes). It was available on the old box that was replaced. And I can also restart previously aired shows on TelusTV.com on my computer. Nothing came out from phoning tech support. Do you have any ideas/suggestions?
2 years ago Place Home Services
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