Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 102 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 6 kudos

First time Telus user

So I just switched from Shaw yesterday and have a few initial observations. Tell me if I’m wrong here:1) tried to set up an automatic recording for the oilers games and it looks like there’s no way to record games for one team only? Do I have to reco...

Wrong TV ident logos on Online TV program guide

Channels 143, KSTW and channel 285, WGN no longer are CW affiliates. Please remove the CW logos from the Online TV guide and replace with their current logos. Confusing when looking for CW programming on those two channels. They are now independent c...

EJ44 by Organizer
  • 1 replies
  • 0 kudos

ABC Spark

What happened to the channel 327?  ABC Spark

Kab66 by Just Moved In
  • 2 replies
  • 0 kudos

Requested an additional Android TV Box 9 time now

We were promised 7 boxes on signing by sales, and again by several of loyalty. The 7th box has never arrived. I have now called in 9 times with wait times often in excess of 3 hours each time as there have been several transfers often. It is very irr...

MariK by Just Moved In
  • 1 replies
  • 0 kudos

Optik TV not recording

Hi, Anyone else have issues where programs record just fine then for some reason dont record anymore? There is plenty of space on my PVR and i can see the program is set to record but it just doesnt happen. I have reset my modem and unplugged all of ...

ROB10 by Neighbour
  • 4 replies
  • 0 kudos

2nd Telus TV21T box

Anyone have two Telus TV 21T boxes?If yes how did you manage to get a second one. I was curious and logged into my Telus. No offers presented themselves. But they still offer a free TV.

Rocky3 by Rockstar
  • 1 replies
  • 0 kudos

Issues with recordings

We set a series recording on 702 and it works sometimes and then disappears. Try to set again and it will not take.Random recordings are corrupt when trying to play.Guide is very slow to refresh going forwards only a day.Too many steps to delete a re...

T-roy by Neighbour
  • 3 replies
  • 0 kudos

Slimline Remote

Does anyone know how to program this wonderful Telus remote? I like its radio frequency buttons better than Shaw except for the Volume button that is used for synching the remote with the TV (which is not RF). It reminds me of the old JVC TV remote i...

EdJuan by Friendly Neighbour
  • 3 replies
  • 0 kudos
Friendliest neighbours