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Joanne_N
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Joined 2 years ago
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Re: PVR not recording ANYTHING - plus weird error about too many tvs recordings
Thanks. I called TELUS Tech Support at 1-888-811-2323 this morning and they were able to get everything working again by remotely rebooting our system. It was implied that we could do this ourselves by rebooting the our Telus TV Box and our PVR's sequentially. We've done that in the past though, and it didn't solve the recording issues, so...anyway, all good...for now...2.2KViews1like0CommentsRe: PVR not recording ANYTHING - plus weird error about too many tvs recordings
So, here we are three months later and having the same issues again 🙄. PVR's are not recording scheduled programs again (or anything for that matter) and we're getting this message when we try to back up live TV: "Rewind is not available. Too many TV's in your home are watching or recording live TV". Sigh. Will be calling Telus in the morning.2.2KViews0likes3CommentsRe: PVR not recording ANYTHING - plus weird error about too many tvs recordings
This is very interesting to know, thanks for posting! Our PVR has been working ok since the TELUS reboot a month or so ago, so fingers crossed. They did tell me that if we start having the problem again (scheduled recordings not recording) that they would replace the box.6.2KViews0likes1CommentRe: PVR not recording ANYTHING - plus weird error about too many tvs recordings
I got a call back from Telus shortly after I posted this (from their tech support 1-888-811-2323). A lovely lady named Colleen had me unplug both our PVRs and she remotely rebooted our system. She had to do it a couple of times, having me plug in and restart our PVRs in between reboots. It finally worked (45 minutes on the phone with her). Scheduled recordings now record and recording of live programs also works on both of our PVRs. It's too bad its so tough to troubleshoot this stuff and get assistance from Telus. I wasted time having to listen to a Telus bot tell me how to record stuff on the PVR the first time I called; not helpful. Colleen did say if this happens again they will replace both PVRs. Hope this helps you Linda and anyone else with the same problem; I've seen a lot of threads about this issue.9.1KViews0likes12CommentsPVR not recording ANYTHING - plus weird error about too many tvs recordings
Neither of our two PVRs will record. We have many scheduled Series recordings and none of them are happening. This has been going on for weeks. If we press the red button on the remote to record a live program, the guide will show the red dot like it's recording, but the PVR red light does not go on and in the PVR menu under Scheduled it shows "Will Record". Bizarre. We have two TVs with PVRs and we've even tried swapping the PVRs to a different TV. Not helping. We've rebooted everything in the system multiple times and I just went through a reboot of our fibre terminal (with guidance from My Telus while logged in). Did nothing. We are also getting strange messages when we try to back up on live programs. The error says something like too many tvs in the home are recording or watching live tv. Help12KViews1like30Comments