Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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4K PVR Freezing Every Few Days

I have the 4K PVR mounted behind my TV. Every 3-4 days it will freeze and not respond to commands. It leave the two green lights on the front and does not respond to remote commands. I have to unplug the power to the box and reboot it to get it worki...

PVR re-booting while watching netflix

Our PVR reboots/reinitializes every 30 min or so while watching Netflix on channel 422. I thought it was because it was inside a cabinet, but when placed outside with full air circulation, it still did this. Telus came to replace the PVR two days ago...

Spannaz88 by Friendly Neighbour
  • 1 replies
  • 0 kudos

Resolved! adding a phone jack

Hi All; Does anyone know if I can add a phone jack for a security system dialer without affecting the Optik tv?Thanks

48ford by Organizer
  • 8 replies
  • 0 kudos

NHL center ice exhibition games

Are these gonna be available for free preview this year or do you have to purchase the service to watch them.Also what is going to be the price this year?Thanx in advance

Google Assistant

When you ask it to show you the Tv guide it comes to the tv box search screen and then nothing after that

Resolved! Animal Kingdom on AMC

TV On Demand -AMC under 'Entertainment':. Why are not all episodes of Season 4 available?! Only episode 13 is there!!

keflimama by Friendly Neighbour
  • 1 replies
  • 0 kudos

Optik voice control via Google Home

Can't find out how/where to add a Device Nickname in Google Home App so as to finish last step of enabling voice control of Optik TV....any ideas? thanks

DWG by Just Moved In
  • 3 replies
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New (Shaw) migrant question...

Hi all,I will be new to Telus after decided to migrate from Shaw. I signed up for the Internet and Optik TV with 6 theme packs. The installation will happen next week but I want to prepare myself first and have some questions:1/ Can I set up my choic...

KentT by Just Moved In
  • 0 replies
  • 0 kudos

Optik TV premium plan with Netflix

I just recently switched my Optik TV plan to one with premium. I have a current Netflix account. I logged into my homepage to try to link the account but I’m not sure if it is going through. Does anyone know how to confirm that the Netflix account is...

Brian5 by Just Moved In
  • 2 replies
  • 0 kudos

4-44-220 Sorry, playback is only available ... Optik TV App

I'm new to Telus (just switched from Shaw) and trying to use the Optik TV App on my Iphone (6s ios 12.4.1). When I try to watch a show while connected to the Telus 5G wifi IN MY HOME I get the error:Sorry, playback is only available when connected to...

Dxx by Friendly Neighbour
  • 14 replies
  • 0 kudos