Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I've had the same Plan for over a year now and not realizing that I was paying or am I for something I don't actually have or get on my current Tv. In my Tv package(pik) i'm suppose to get 30 channels Ummm I get 7 channels an thats cause i have an an...
How long does it take for you to receive the new box from the time you get your e-mail saying that your new box is on the way? Got my email on April 22nd and I'm currently still waiting.
I've had the old PikTV box for years, and have seen that they are being replaced with a new Telus TV box. I haven't had any emails or notices regarding being sent a new box, besides a notice on the PikTV home screen saying I should expect a new box b...
After signing in to Telus Optic (in BC) on my Macbook and selecting a channel the content is shown but is frozen. (Tonight it happened when I wanted to watch a baseball game on channel 911.) If it were a video it is though it is stuck on a single fra...
I can't get my box to turn on. It was working yesterday.I Pressed power on my remote nothing happened. Changed batteries still nothing.Pressed every button.. nothing.I have the new pik tv box. Is the round circle on the front the power button? I Pres...
Hello, A Sales Agent earlier roamed around my neighborhood for signups and promised that the discounts will be applied in my bill including the 25% multi home discount if I signed up for 2 year TV/Internet contract which I did. He said the bill will ...
Most Of The Shows I Check That We Want To Continue Watching After ReAdding ALL Our Favorites Has ZERO Episodes! The Very Few That Even List Episodes, Have A Series Description For All Episodes Instead Of That Episodes Description Except The Latest.
Anyone else get added random charge for Pik tv on their telus bill after this half broken update to the app? I got a fee for a change made and then a higher fee to cancel the change though I never made ANY changes!This update just keeps getting bette...
Wondering if there is any voice remote which will work with Optik? I know Bluesky uses an XR11, but don't know if this (or any other voice remote) will work with Optik. Of note, I do not (and as a cyber security guy, will not) use Alexa or Google Ass...
Ever since the app update TELUS pushed, the app on our Apple TV is pretty much useless. I’m greeted with an error message every time I open the app. The app freezes every time I navigate the grid view. Not all shows show up in OnDemand. TELUS needs t...
