Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 129 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Resolved! 3 out of 4 PVRs not working after bridging modem

We added the Nighthawk to our network (plugged into port 1 of the modem) and we bridged our Telus Modem. Everything seems to be working except the PVR option on our Optik TV. We have 4 boxes: the main box is still showing the list of recorded items, ...

hdhanley by Neighbour
  • 4 replies
  • 0 kudos

Resolved! Registration for Optik TV App Through Box

Hi everyone, I am not able to confirm my Optik TV account. To make a long story short, my landlord pays the bill for the Optik box. However, the box has an option where you can enter an email address and have access to that box to use the Optik app. ...

nieder by Friendly Neighbour
  • 4 replies
  • 0 kudos

2nd TV, wireless, bad connection/signal = Freezing

Our 2nd main TV is on a wireless PVR and the signal seems really bad. The TV shows, live or recorded on the PVR constantly freezes making watching anything pretty frustrating and unwatchable. The downstairs TV is not that far away from the main Route...

BigBadger by Friendly Neighbour
  • 2 replies
  • 0 kudos

Optic wifi

How do you change wi-fi networks on telus optik 4k box

SheldonM by Neighbour
  • 0 replies
  • 0 kudos

Pairing remote with sound bar

I need the code for Samsung Soundbar so I can pair it with telus remote. Also, the steps to pair would be great.

tstack by Neighbour
  • 1 replies
  • 0 kudos

NHL Center Ice

When I go into my guide, the NHL Center Ice channels are missing. In the settings I selected "check all", go back to the guide. Still not there. I can't even enter the channel manually

Resolved! Software updates

Hi, is there a way to be notified when a software update is available for any of the devices that I have? ie Modem or OpticTV or phone. I currently have an update that needs to be done across all my Telus devices and apparently the auto updated didn'...

panda66 by Neighbour
  • 2 replies
  • 0 kudos

Error No. 4-44-50016

Hello ... I can log on to Optik TV from my Mac Mini using Safari. When trying access the CTV Calgary Station 101 and CTV News Network 801 ... I get the subject message. When I select "Dismiss" it takes me back to a screen where I can select that stat...

eddy3216 by Helpful Neighbour
  • 1 replies
  • 1 kudos
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