I added a Disney channel for time when Grandchildren were visiting. I now want to cancel the channel but it appears to be impossible as they have declared my bundle is "legacy" and I can't make any changes it seems unless I move to a bundle that is not advantageous.
The ultimate bait and switch - I add one channel for $5/month and am now stuck with it until ny current contract expires or have pay more for the same bundle immediately!
I can't find work around d online - can anyone point me in the right direction or is this a travel to their shop issue. (Call to support is a waste of time right now!!!)
@Bricoleur After a period of time the older bundles become legacy. When your 2 years are up phone loyalty and sign up for another 2 same bundle. I maintained the same bundle with a small discount for 2 more years and will do the same thing when this 2 years are up. Every time you want to change your existing package things change $ wise. It will be higher than the $ 5 you are worrying about.
If you are on an old or legacy bundle, it is only online changes that are not possible; if you talk to a customer service rep over the phone or by chat, they should be able to remove the channel, and potentially give you a small credit for the time you couldn't remove it yourself. There is no bait and switch - it's just not feasible to support every plan or combo online forever. Please be kind to these folks - they have no control over what can and cannot be done online and they are working hard.
Please don't visit a TELUS store or a TELUS-authorized dealer. They won't be able to make this change for you. If you want to avoid waiting on hold, use the chat function - this is a change that can be made over chat.