Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

OptikKate_0-1685989977928.png OptikKate_1-1685989977929.png OptikKate_2-1685989977929.png OptikKate_3-1685989977929.png
Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

Resolved! Netflix and Telus TV

I have an existing Netflix account. Can I use it with my Telus TV? Or if I wish to use Netflix with Telus TV, do I need to sign up for Netflix with Telus and Telus will manage the billing?

Notre2 by Organizer
  • 6 replies
  • 0 kudos

Resolved! Movies channel

I have 2 months watching movies free but I don’t know what channel allowing me to watch. Can you please tell me what channel I can access

Resolved! Optik TV issue: Orange "X" with grey # 1 on screen

I disconnected the cables from my ActionTech T3200m modem so I could tidy up the birds nest of wires, but when I re-connected everything (assuming I did it correctly, see attacked screenshot links) The LAN & Wireless Internet work, but Optik TV isn't...

Orange X 1.jpg Modem back.jpg Optik box back.jpg Optik box front.jpg
cjmcneil by Helpful Neighbour
  • 13 replies
  • 0 kudos

Resolved! 1080p DR and ARC devices.

So, I've been banging my head against this most of the morning. I'm trying to get my Vizio TV to send audio to my Denon receiver. By accident, I discovered that the reason the Denon and the Vizio couldn't see each other was the DVR. Is this something...

Zman2k2 by Ambassador
  • 7 replies
  • 0 kudos

Resolved! Remote not working

HelloAfter not using my digital box for a few months, Today i bought a new tv and connect everything... but the remote only turn on the box.. cant change channel.. cant use the guide... cant play with volume...

Steph74 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! lost tv on one set only.

Would like to avoid spending an hour or so on phone with Support, so hoping someone can help. Watching tv when (maybe) I touched a button on remote. Now all I have is snow....when I turn on tv, I see "Ant.1-cable 38" No matter what button I push, not...

Resolved! PVR recording doesn't work

When I try to record a show, the first time I press "Record Episode", nothing happens. Then when I try to press anything else on the remote, it says "PVR system is busy. Try again later" and is only fixable by restarting the TV box

EdC by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Upcoming shows

In the past if you clicked on a stations logo you could see a list of upcoming shows on that particular channel.This feature has disappeared. Now you have to go thru a list hour by hour. Why would this feature be removed ?

Resolved! Optik TV App - Recording/PVR options are non-existent

I just downloaded the Optik TV app for IOS, and I have no recording/PVR options. I've created my Optik account via my main PVR box, and signed into the app using that login. Has anyone else experienced this, and is there a fix?

bjk4914 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! History TV Canada Issues...

Hi everyone, So, History TV Canada has a few shows starting their new seasons right away. Mountain Men, Forged In Fire and Counting Cars. I have my record settings for all 3 of these shows set at "First Run Only" but the episode dates on the Optik gu...

DCEJJAB by Neighbour
  • 4 replies
  • 0 kudos