Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 2 kudos

Series Recordings on PVR

I have a bunch of series setup on my PVR at the moment, if I get a replacement/upgrade done on my PVR would my series that I have setup be on my new PVR, or would I need to find each show and setup the series recordings again?

Can not login to pikTV in apple TV

Hi,I just bought a new apple tv 4K from apple store. I download pikTV app and try to login with my telua account, the login takes forever to load and finally get kick out, I will still back to login userface and I have to retype the username and pass...

lolocandy by Just Moved In
  • 1 replies
  • 0 kudos

Parental controls

My daughters devices (iPhone and iPad) are still able to send and receive texts via iMessage outside of the scheduled wifi allowed times configured via the TELUS modem. Is this expected behaviour ?

Sam4 by Just Moved In
  • 1 replies
  • 0 kudos

Does Optik TV have poor recording options, or am I missing something?

I recently change from Bell Satellite to Optik TV. Optik TV has a WAY better picture. But Bell had much better record options. I would often make a recording to record a program only once a week, even though it was on multiple times in a time slot. I...

dohhboy by Neighbour
  • 4 replies
  • 0 kudos

Resolved! Watch shows when away from home and wifi

Can I download shows from Optik TV onto my laptop like on my PVR, so that I can watch them when I am off the grid (like on an island or airplane) ? If so, HOW? Thanks!

Island by Just Moved In
  • 3 replies
  • 0 kudos

Timer event no longer working

For the last several months I have had an older television show record two different episodes per day Monday to Friday. It worked perfectly until this past week. All of a sudden it says that the station cannot be recorded even though when you select ...

Arris 4k Wireless box DIN port

Hello I have an Arris VIP5662W 4K box. I want to connect to a non-HDMI TV and the installer provided the breakout cable. Thing is it doesn't seem to work. Does anyone know if the DIN port is active by default, could it be my cable? etc. There is very...

GPlum by Just Moved In
  • 26 replies
  • 0 kudos

Resolved! Audio quality

i used to be with Shaw up to recently, and changed over because the channel selection seemed better. I have since noticed the audio quality is very inferior to Shaw cable. If I watch Netflix (or anything) through my bluray player as opposed to the Te...

GOT Season 7?

Telus!! When will Game of Thrones Season 7 be available on "Crave-without-HBO"??? Season 8 is airing on "Crave-with-HBO" now!!!

kvwah by Friendly Neighbour
  • 3 replies
  • 0 kudos