Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 51557 Views
  • 182 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 40478 Views
  • 43 replies
  • 7 kudos

Resolved! Pik TV on demand on Apple tv not free

I just got an Apple tv, and when i try to view shows on demand from Pik tv, it says i need to buy each show. Even though the shows are included in my channel list, and on demand is included in my subscription. (This does not happen when I use the Pik...

Newbie1 by Neighbour
  • 3239 Views
  • 6 replies
  • 0 kudos

MeTV

I can see that you have already been asked this question numerous times but; Telus seems to be avoiding giving any form of an answer. When is Telus going to offer MeTV to there channel line up in Alberta. It is one of the better stations out there, a...

Buzzbee by Neighbour
  • 3050 Views
  • 2 replies
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Resolved! App update nvidia shield

Since the update the pause and play rewind button no longer work on the remote.Telus recommend the nvidia shield they should support it.

RoryH by Neighbour
  • 1752 Views
  • 1 replies
  • 0 kudos

WARNING - MLB Extra Innings rip off - borderline fraudulent

This baseball season I elected to pay a premium for Telus' MLB Extra Innings ($200 vs $130 for MLB.tv). To date I've been mostly satisfied with Optik TV, and thought the convenience of having it on the TV box would justify the extra $70. Instead this...

shane800 by Neighbour
  • 3723 Views
  • 3 replies
  • 1 kudos

Resolved! Pik TV error message

Pik TV is not working and giving me an error message 404-3055. Is anyone else experiencing this and have resolved the problem? My credentials are correct as I reset the password to make sure. I've deleted the app and re downloaded it. I've reset my p...

Resolved! PIK TV not working

PIK tv not working on Apple box. login failed Dismisscan't log in on the browser tooCan someone fix it so that we can watch the Oilers game?May 4th 8.38PM Edmonton

spode by Neighbour
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  • 1 replies
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Resolved! Pik tv won’t let me sign in on android tv app

There seems to have been an update on the android tv app that I use on the google chromecast box and it has logged me out and now says my password is wrong. This also happened last week but then they changed it back to the old format and I was able t...

CK6 by Neighbour
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  • 1 replies
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Resolved! Problems on iPad after app update

Is anyone else having problems with the app on iPad . It logs on ok but nothing works. Wish the coders would fully test before rollout. I have already tried everything, Be nice if we could roll back to the previous version. Also how is the new box wo...

Kab by Organizer
  • 3511 Views
  • 6 replies
  • 0 kudos

Resolved! Favorites

After Pik TV updated on nvidia shield, all our on demand Favorites and the history of episodes we have watched have disappeared but are still there on older app still on telus pik tv box?

Mute stops when paging in guide

I have a Slimline 2 remote. Had it for years. Has worked fine for years.Suddenly a bug has developed that when I mute the tv, go into the guide and then scroll the guide the volume returns.It never goes the other way with a wayward muting. Just unmut...

PoCoGuy by Friendly Neighbour
  • 1261 Views
  • 1 replies
  • 0 kudos
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