Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I have a Samsung SM T290 upgrade from Galaxy Tab A, SM T350. I have no trouble watching optik TV on the old tablet but cannot get it to work on the new tablet. I have installed and Uninstaller the ap a number of times. When I try to open the app the ...
The sound on our TV kept cutting off so my husband restarted the digital box. It went to configure the system twice! But did not bring us back to Live TV. Did we do something wrong? It kept saying No Signal!
I have a JVC tv model #LT-50EC3502. I want to program it to my slimline remote but I tried all the codes I could find and followed the directions. All I get at best is the red light in the tv blinks or stays on but the tv will not shut off. Any sugge...
I have been on Optik TV before Christmas (along with the upgraded fibre internet service) and all was well until about mid-January when the television signal started cutting out for 5-10 minutes. It happens intermittently and sometimes once during a ...
Why does the TELUS Optik TV iPhone app always list “No live 4k event currently scheduled” on sportsnet 4k (channel 920 in Alberta).On my Optik box there ARE events, such as Edmonton oilers game on 920. I just want to be able to set them to record fro...
Scheduled PVR recordings start a minute ahead of time, any way to fix that?
Any way to make Favourites easier to access? Accessing Favourites from Menu takes 6+ clicks and from Options 8+ clicks!
Very disappointed that BBC Canada is gone. Tried searching the website for answers, but no luck. Chat person had no idea either. Guess it is time to try Britbox or Acorn.
Every now and then, my 4K box will revert to "All channels" and not on my favorite channel list. Whenever that happens, then my previous channel history is gone too. Also, my Netflix login as well as Primevideo login will be erased from the box too, ...
We just bought a Samsung qn55q60t smart(smarter than me) TV and I cannot pair the remote to the tv.
