Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 1 kudos

Holywood Suite

I am enjoying three months free Film Channels, after which if I want I can continue with a monthly payment,: problem is that whatever film I choose on the "Holywood Suite", it tells me that it is temporarily unavailable!! This isn't temporary as I ha...

Bazcop1 by Just Moved In
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PVR Playback Freezing

We have 1 PVR and 2 Digital Boxes in our home. Whenever we are watching a recorded show on our one upstairs digital box, it constantly freezes and jumps ahead. (Live TV seems to work just fine.) We purchased the Wifi Boost in the hopes that it would ...

TV Japan

I am wondering why I cannot find any Secondary Audio on TVJapan for the Sumo. If a supposedly inferior service on Shaw Cable has it, why do I not hear it on Telus’s latest Optik technology?

Dh89 by Just Moved In
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Almostb24 hours and ordered channels are not showing up

I subscribed to some channels almost 24 hours ago, through my remote, and accepted the additional $6/mo. These channels are still not showing up. Yet, on my account, the charges have been added. I’ve tried restarting the box, and nothing happens. If ...

Dragonfly by Just Moved In
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  • 0 kudos

Cable off?

Our cable has been off since yesterday at 1:40 pmAny news as to why??Thank you

Cedargal by Just Moved In
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Netflix with Optic not DD?

If i use my OPPO bd player its audio is Dolby Digital+ but with the Optik Netflix selection it's just 2 channel audio. Was really hoping to eliminate a component but maybe not happening

Resolved! Will 4K PVR display 1080p

I now have Internet 50 but but don't have a 4K tv or PVR. If I were to get a 4K PVR would a 4K broadcast be displayed in 1080pon my 1080p televisions. Basically looking to see if the PVR would give some programming in 1080p vs the standard 720p. Than...

Netflix static/popping audio problems

When I use Netflix through Optik STBs, the sound that comes through my receiver/speakers has random popping and static noises. Netflix audio is excellent when I use my Apple TV but when I use Netflix via the TELUS App I get random popping and static ...

Optik tv on demand

Hi, quick question. I have Optik tv in and I am thinking about subscribing to the FX channel HD. If I do subscribe to the channel, will it’s programs be available on demand? If so, just this year, or previous years too? Thanks

Skius by Just Moved In
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