Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos


why is there no method to get the guide to only show those channels to which I am subscribed? removing hundreds of unsubscribed channels one at a time is unacceptable.

wally2 by Just Moved In
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Telus Optik TV Hack - netflix parental control hack - flaw

***** Confirmed to work on a Telus Optik TV Cisco CIS330 set-top box. *****( trying to drive attention and traffic to this flaw to increase the importance of a fix ) If you set the maturity setting to something (eg. PG-13) or set to Kids experience i...

J038lack by Neighbour
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Resolved! Need to buy fibre cable to rough in my open walls for tv

To anyone who can answer my question...what kind of fibre optic cable should I buy (by the lineal foot) to run through my open walls to where the tv will go? It will go from telus’s Fibre connection in our building all the way to the tv. All I need r...

Needhelp by Friendly Neighbour
  • 8 replies
  • 0 kudos

Sportnet Channel 9905

I thought I was already paying for the Sportsnet package, but alas not Sportsnet 9905. So, what package do I have to have that includes the channel showing Bundesliga and other football games?Thanks

Global App

Why won’t it recognize my password!!!!!!!!!!!!!!!

SW66 by Just Moved In
  • 1 replies
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6 theme pack changed to 7 theme pack plus premium?

Hello all, I woke up to an email from Telus saying I signed up for their PureFibre 7 theme pack plus 1 premium bundle. I didn't sign up for anything. Did this change automatically? I was previously on their 6 theme pack bundle, but it looks to be mis...

Boosted7 by Just Moved In
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Unable to change a theme pack to another one.

Trying to change one of our theme packs to another on our 7 theme pack package but when I try and go to checkout it gives me this message: "Creation of a Shopping Cart currently is unavailable. Please try again later. Any thoughts other than calling ...

Mookie by Just Moved In
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I have Netflix as part of my Optik TV package.I was suppose to have my auto billing by them stopped.That did not happen so I stopped auto payment. My Netflix service was suspended.When I contacted Netflix they said the problem was at the TELUS end.Th...

gleier by Just Moved In
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I purchased a Samsung QLED TV and it has three HDMI 2.1 sockets. For best 4K HDR picture I should be using HMI 2.1 cable to attach to the Telus 4K box. Is the outlet for the HDMI cable on the Arris box HDMI 2.1?

Minky by Ambassador
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“The Frame”

Does Telus have anything similar to Shaw’s “The Frame”

Catlin by Just Moved In
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