Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV User Experience Research Group

Dearest Neighbours, Since the launch of the new Optik TV service through the TELUS TV+ platform, we’ve been working hard at implementing your valuable feedback! We’ve gotten to know some of you through this forum, especially the regular community con...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik TV - Failed to create account

I have been trying to watch Crave on my browser. To do this though, it says that I need to log into my Optik TV account. I don't currently have one, so I followed Telus' instructions and went onto the menu to create an account through the TV. However...

Joey3 by Just Moved In
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New Optik tv app

Have iPad and new Telus Optik app will not login. Tried using my Telus credentials and just get the spinning wheel. Won’t accept using account number either. Why a new app for iPads? The old one wasn’t that great but worked most of the time

Installing Optic TV in new home build

HelloI am building a new home and want to install all TV and media cables into wall before adding drywall.What I have for TV's is 1 main TV in living room and 2nd in bedroom.The optic media panel is centred in laundry/utility room. Please confirm if ...

Optik Digital Cable Boxes

Help! So tired of the Optik TV Digital Cable boxes going down. Keep losing signal and initializing several times a day. Now is stuck in initializing. Tech here last week said it was our HDMI cable. Bought a new good quality HDMI cable. Worked for a s...

GBCal by Just Moved In
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Please help optik box not working for 3 days

"We"re sorry something isn't right" it appears on tv screen, i rebot the box and check cables but still binking red light in the midle and to green lights, pleass is there any suggestions?thanks alot

Eva20 by Just Moved In
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Hello every one, my optik tv don't work for 2 days now, configuring system please wait. After this blingking red in the middle and tv no signal, i did this method for how many times as reboting and hold for 2 seconds does'nt work, I check all cables ...

Eva20 by Just Moved In
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Best way to search? How do YOU do it ?

Prospective Optik customer. How do most of you search content on Optik TV?1. When you use the remote, do you literally have to cursor over to each letter ? Does it remember previous search terms ? Can you sync with your phone so you can type ?2. When...

Ss_blake by Organizer
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4K BOX - Hard wired?

If you chose to hardwire your 4K TV box (instead of WiFi), do you need a special version of the box? Or does the WiFI version have a working LAN/Ethernet port?

Ss_blake by Organizer
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Telus App on Apple TV

Just discovered there’s a Telus App on Apple TV. Bravo! it may have come with TVOS 13.4 (beta 6, I believe and likely GM version), which may not be available for everyone yet.

pbsme by Ambassador
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Resolved! New to TELUS TV need help pairing Soundbars

Hello, I just made the switched from Shaw Blue Curve to TELUS Optik TV and internet, I’m having issues paring my sound bars to the remote (Samsung, Vizio and Polk zero issues with the Shaw remote) I have tried all of the codes on the Remote pairing p...

Yep by Neighbour
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