Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 1 kudos

Free TV and $250 credit offer

I have been trying to get an answer as to how long it will take to get my free tv and a credit of $250 and the process is PAINFUL! I sent an email to customer service and was told that they could not help me, my account has a specialized department t...

Adding Netflix to the cable bill instead of debit/credit

I was speaking to a Netflix representative, and in conversation I asked if other companies allow them to be billed by the service provider, and they said only Telus is the one company that's doesn't. Will Telus eventually join the rest of the other p...

Msiebert by Neighbour
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AppleTV app

https://support.bell.ca/fibe_tv/receivers/how-to-set-up-and-use-the-fibe-tv-app-on-apple-tv#step1 Its nice ice that we have PikTV but can we please get a version of this app??? The software is the same base, so there is no reason why we can’t.

Telus Optik TV Loses Signal After 10 to 15 Seconds

The Problem: Telus Optik TV works for 10-15 seconds then goes to the lose signal screen. This does not effect WIFI what so ever or using the TV Apps (such as watching YouTube or Netflix) on the Telus Optik boxes. When the Telus Optik TV loses signal ...

NHL centre ice package

If I purchase the NHL Centre Ice package does it allow me to watch games on my phone or iPad?

Wireless 4K box no light in front

My Wireless 4K box have no light in front and there is no connection to the TV. Is it dead? I tried to use the remote to turn it on and there is no light, I tried to push the button and there is not light on the button.

DarkJedi by Helpful Neighbour
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Sharp LC-40P3000U Remote Code

Does anyone know the code for the slimline optic tv remote for this tv I have tried all published codes and telus remote helper does not recognise this tv Thanks Allanb44

Allanb44 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Movies channel

I have 2 months watching movies free but I don’t know what channel allowing me to watch. Can you please tell me what channel I can access

Resolved! Optik TV issue: Orange "X" with grey # 1 on screen

I disconnected the cables from my ActionTech T3200m modem so I could tidy up the birds nest of wires, but when I re-connected everything (assuming I did it correctly, see attacked screenshot links) The LAN & Wireless Internet work, but Optik TV isn't...

Orange X 1.jpg Modem back.jpg Optik box back.jpg Optik box front.jpg
cjmcneil by Helpful Neighbour
  • 13 replies
  • 0 kudos