Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 126 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Resolved! Live 4K Picture/Audio Choppy Live - Fine When Recorded

Has anyone had this same experience? Any ideas what the cause / fix might be? 4K content plays fine via Telus box apps / smart TV apps (Netflix / YouTube etc.). But live channels are choppy (fireplace channel, music videos channel, TSN hockey etc.) F...

nype by Friendly Neighbour
  • 6 replies
  • 0 kudos

Resolved! Slimline Remote 2 & Samsung 4K Smart TV

I just got a new Samsung 4K Smart TV for the den and am only using the internal TV Speakers ( no A/V receiver). I would like to use the Telus Remote. All the buttons seem to work OTHER THAN THE VOLUME & MUTE BUTTONS. Any ideas?

Resolved! Is Disney+ available on Telus OptinTV

I'd like to subscribe to Disney+ .I see there is a Disney channel available on Telus OpticTV but is it the same as Disney+ ?

meanon by Just Moved In
  • 2 replies
  • 1 kudos

Resolved! When I press OK to watch TV, screen goes black

The Slimline2 remote turns the tv and the box off and on, but when I press the OK button at the green screen (to watch TV) the screen goes black. The TV is still on.

Resolved! Cat5e ethernet cables obsolete?

I had Telus Optic TV and internet installed last spring. I didn't think about about cables until today when I purchased a slight longer ethernet cable to reach between the wall connection and the 4k digital box. I purchased a Cat6 cable. When I looke...

Resolved! Unable to Watch/See TV via PVR (HDMI) on my PC

Hello all, I have a Dell All-In-One PC and I cannot see any TV at all! I have both power plugged in and HDMI connected. I was really hoping to be able to use this as the PC has it's own speakers. I'm wondering if it might have something to do with no...

Resolved! Linksys Velop AX4200 (wifi6) system with Optik TV

https://www.bestbuy.ca/en-ca/product/linksys-velop-ax4200-whole-home-mesh-wi-fi-6-system-mx12600-ca-3-pack-only-at-best-buy/15036575 Hi All, I recently upgraded to the Linksys Velop mesh network above. I connected the main Linksys router in Bridged P...

bmacc604 by Organizer
  • 4 replies
  • 0 kudos

Resolved! Slimline 2 remote not 100% functional with Hisense.

I recently purchased a Hisense 55Q9G TV (2020 model). Pairing the the Slimline 2 remote was relatively quick after trying out the first few codes. ALL the buttons on the remote function as they should with the exception of the volume up/down button. ...

Friendliest neighbours