Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

Resolved! NASA channel?

how do i get the NASA channel? Im on the new Optik TV service. Is it avail in HD? 4K? SD? It looks like it is supposed to be part of the Knowledge Pack as of 2019, but i only see Documentary channel when i look at the channels that are listed as part...

rt1 by Friendly Neighbour
  • 3 replies
  • 0 kudos

Live Sports

Why are live sports not really “live” and is a good minute behind ?I just got the new Telus box and I never ran into this problem when I had the older boxes ? Watching the football game and I compared it to my DAZN stream and DAZN was ahead of my “li...

Franklyn by Just Moved In
  • 2 replies
  • 1 kudos

Resolved! TELUS TV User Experience Research Group

***Application closed on October 4th*** Dearest Neighbours, Since the launch of the new Optik TV service through the TELUS TV+ platform, we’ve been working hard at implementing your valuable feedback! We’ve gotten to know some of you through this for...

Previous Button

Currently got the new Telus box and when I’m hitting the previous button to go between 2 sports games , the channel I’m going to isn’t live and it is behind 30 seconds . I have to click forward to make it skip 30 seconds ahead so I’m watching live . ...

Franklyn by Just Moved In
  • 2 replies
  • 0 kudos

Android 4k Optik Picture quality issues

I keep seeing these posts every week on reddit, but they dont seem to post them here. I also have the new Optik android 4k platform and feel the picture quality is not as good. Almost anyone choosing a cable provider will cite picture quality and cha...

Montell by Organizer
  • 7 replies
  • 0 kudos


The Telus app and website is horrible to deal with. Keeps jumping around and doesn't work. All i want to do is upgrade my theme packages and find out where my 55' TV is. No one seems to be able to help. Have had many issues with Telus lately. So need...

Optik Evolution & TelusTV-21T or new AndroidTV boxes

Is the Optik Evolution & TelusTV-21T (as marked on tuner box) the same animal? I think so, just that only heard Evolution on this forum. Can this forum ADD Evoultion as a sub catagory so that users can post questions for there TelusTV in the correct ...

Rocky3 by Ambassador
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  • 0 kudos

Resolved! TSN +

I was hoping to watch the Ireland versus South Africa Rugby World Cup match tomorrow -- I have the TSN Beyond package from Telus so I thought it would be a breeze. But! This match (between the 2 top ranked teams) is not available on my humble Telus T...

bskitmor by Organizer
  • 2 replies
  • 0 kudos

Will Telus Cover This New Amazon Prime Charge ????

So starting in 2024 Amazon Prime will now start showing ads but they will have the option of staying ad-free for an extra $2.99/month. from cp24.com: Amazon Prime Video will include advertising during shows and movies starting early next year, joinin...