Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 129 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Resolved! Multiple TVs result in "lost internet connection" error

Telus Fibre with Optik TV. We have 3 of the newer digital boxes. All connected to a TM3200M 5G WiFi signal. Speed test looks good, 250Mb/s up and down. One TV on an HD channel is no problem. 2 sometimes causes glitching, or quality to automatically t...

samiam by Advisor
  • 9 replies
  • 0 kudos

Resolved! Tv

What is Optik tv??!!

Treena4 by Neighbour
  • 1 replies
  • 0 kudos

New Telus atV+ volume issues

I recently upgraded all my boxes to the new Telus TV+ boxes and am having a really weird issue with the volume through my Yamaha 4K amp. The connections have not changed from the old boxes and I get sound it’s just really low to start with when I tur...

Resolved! Manual remote programming link broken

In the instructions posted for programming the Optik remote for control of audio receivers on your site , there is a link to manual programming instructions.But the link is broken and results in error 500.Can the instructions be reposted.https://docs...

RobG3987 by Ambassador
  • 4 replies
  • 0 kudos

PVR "not connected" on one of two TV's

One of my PVR's shows not connected, and will not let me access my recorded shows. Two of my friends in same area having same problem. Sounds like a TELUS TV problem?

APTN by Neighbour
  • 4 replies
  • 0 kudos

Resolved! Optik TV crap

just signed up for Optik TV. I am on fiberoptiks, so I assume it is not called optik, but TV+ When I signed up I was told I was getting a PVR, but what showed up after a week (because they couln't get my adress right ( they sent me a bill for the las...

swiss32 by Neighbour
  • 2 replies
  • 0 kudos

PVR Replacement - 5 days and nothing

Was told six days ago I would be receiving a replacement PVR and I would get a tracking email. All I got was an email on how to return the old broken PVR. Why is is it taking so long compared to being a prime customer on Amazon and products can be de...

McPat by Neighbour
  • 1 replies
  • 0 kudos

Sportsnet 4k audio question

The Blue Jays home games are supposed to be outputting 5.1 audio, i have a 5.1 system and yet the audio to me is not 5.1 but rather stereo...and i know that it's supposed to be 5.1 because ive literally spoken to the guy who mixes audio for Sportsnet...

ODAWG27 by Organizer
  • 8 replies
  • 0 kudos
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