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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 74633 Views
  • 258 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 48752 Views
  • 43 replies
  • 7 kudos

Resolved! The new Android box

Why is volume so low know way to fix ? The picture quality is horrible and the settings menu is joke !!

Resolved! Can't manage my package selection through the website or the Telus app

Hello, I subscribed to Optik TV about 2 weeks ago, I took the Essentials, no frills. Now, I would like to customize my channel selection (I get 5 picks), but I can't seem to do it online. When I select my Optik TV service from MyTelus, I simply get a...

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1976 by Friendly Neighbour
  • 518 Views
  • 1 replies
  • 0 kudos

AppleTV+

I just purchased a new phone and it came with a free 3 month subscription for AppleTV+. I signed up through Settings/Services included with purchases, but do not know how to connect this to my Optic TV account.

EvaPhil by Neighbour
  • 466 Views
  • 2 replies
  • 1 kudos

7 Days and No New PVR

How long should I have to wait for our new PVR to be delivered? It’s been seven days…was told 5-6 days.

"Television signal has been lost"

Hello, all. I choose to use my own router, so my setup is Telus NAH—>own router—>Telus Optik PVR. I have port 1 of the NAS bridged, to which the router is connected. This setup has always been working fine for me until recently, when we switched to a...

inAjet by Organizer
  • 1019 Views
  • 7 replies
  • 0 kudos

Unable to activate subcriptions to Disney+ and Amazon Prime

Hi I have been unable to activate my subscriptions for over 2 weeks since I have started paying. I was only able to activate my Netflix account. When recieving the other emails I am sent to a page that says “it looks like some parts of this page coul...

Food Network and HGTV on demand

Wanted to watch past episodes of Food Network and HGTV shows, and most of them are missing from "on demand". What happened to all of them? HGTV shows only 3 shows, and Food Network shows only 1 show!

demmtx by Neighbour
  • 811 Views
  • 1 replies
  • 0 kudos

Resolved! TV+ for other household members to access

I'm new Telus customer coming from Shaw. I've always been able to create multiple users for accessing their version of TV+ for either computer or mobile use. This option is very convenient. Is that something that I can do on Telus as well? I did see ...

Decifer by Neighbour
  • 625 Views
  • 3 replies
  • 0 kudos

Resolved! Separate Favorites on same/different TV box (TELUSTV-21T)

I'd like to know if there's a way to have separate favorites on the same TV box for different members of users.Also, Is there a way to set different favorites for each TV box? I'm asking because I set favorites for one box, the second box shows the s...

Decifer by Neighbour
  • 491 Views
  • 2 replies
  • 0 kudos
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