Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
My cable channels will freeze intermittently.It will last from a few seconds to about a minute.The tv apps are not affected so Netflix, Prime, and YouTube work flawlessly. I have gone through all the automated reboots and all of the automated trouble...
I have subscribed for stream + 2 months already. Called multiple times because Disney plus activation link is not working. I am unable to activate it. However, issue has still not been solved and no one was able to solve the problem. This is very fru...
I have been trying to access Telus TV app for the past few weeks. I can access the basic channels but not the channels I subscribe to (sportsnet, TLC, etc). I’m hoping someone here can help me. Whenever I call Telus it’s such a run around and frankly...
What does the red explanation mark mean when the system does a check equipment test ?
We have had this telus optic tv one week. Have had problems from the get go. 1) The recordings seem to work now that we subscribe to the service. But when we try & delete a recording after watching the window options don't pop up ie: play, delete, de...
I keep getting an error message when I log in on the my Telus+app is the app down ?
What's going on with sound TelusTV-21T? My STB runs through my Denon amp but the last little while the sound quality sucks! Often when viewing the 'Guide' or other menu options the sound goes quiet and sounds like it's only coming from one channel......
I’m getting the “user has no rights” message with the TV+ app and on browser. I haven’t been able to watch since I recently renewed my contract.
I canceled my tv box. I only have to return the black box itself, the power cord, and the remote thats it?
It seems that I have 5.1 sound for many live tv shows, as well as Apple TV and Disney+, however it seems that when it comes to Netflix and Prime TV, all I get is 2ch stereo. I don’t see anywhere where there’s an option to change the sound setting for...
