Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I have had this issue since my account was set up in October 2024 and no one is helping me. I am at my wits end - I can't watch the telus tv app with my account. I can't even message the support account privately. Why can't someone help me.
Sometimes you’re watching a show and you pause for a moment to have a close look at something in the picture. Problem is, the progress bar, title of the show and all of the option buttons come up and never disappear.Most other operating systems, thes...
I have the new digital box powered by Android. Picture in Picture is available when viewing the guide, but when I was playing around with the Bluetooth remote, I accidentally turned on Picture in Picture, without the guide (grid). How do I activate t...
I have been trying to login using my desk top into the Telus TV Plus web browser. I can log in, and see the everything, including channels, but when I click on channel, the circle just spins. No video is occurring. I tried my work, home and friends l...
when i record nascar racing or other racing event, i can be 1.5 hours into the race and i fast forward it will jump to the end of the recording, under the 50 min the fast forward works like normal. then the sign info comes up to restart or delete, pv...
We just got a fibre optic upgrade and have had nothing but problems in terms of intermittent tv and internet. The techs we've dealt with over the phone and in person try to help, and the in-person tech installed a new type of cable box because they c...
Since Telus did not send out new remotes with my UIW4001(e) & UIW8001 boxes when upgrading from the old Cisco CIS430 & CIS330 boxes, which are really old boxes, I was wondering what remotes to get and where (ideally locally in Vancouver). Also has an...
When I try to embed TELUS TV+ in an iFrame on a webpage with the URL https://telustvplus.com/#/player/live/?stationId=58 and then access it from Chrome, I'm able to access the site in the iFrame and login, but then when I try to open up the Live TV s...
Can a UIW41001(e) digital box be paired with an Actiontec T1200H router using WPS?I have been trying to get the two paired but cannot, and I suspect it is because the 4001 is using 5Ghz frequency while the T1200H is 2.4Ghz only! FYI background, just ...
I started a Telus Disney+ subscription on Feb. 17th through Optik TV and I have been trying to cancel my subscription ever since. When I go to my Telus account where it says "Manage Your Subscriptions," it doesn't show my subscriptions, it says "Sorr...
