Mobility

Trusted answers and information and Mobility devices, services, and solutions from Neighbourhood contributors and the TELUS team.

TELUS Device Checkup App

Community Manager
  • Contributors:

Your smartphone is your number one sidekick in your day-to-day life. But what happens when it’s not running at its best, requires a repair, or you simply have questions on how to use it? With the TELUS Device Checkup app, you can keep your device performing in top shape by identifying issues, receiving warranty information, and getting tips on how to use your device - right from the palm of your hand.

 

Main features

The app has 3 main sections, accessible via menu tabs at the bottom:

  • Checkup - run tests to check device status and receive recommendations
  • Services - provides info on warranty,and repair options
  • Tutorials - interactive how-to guides tailored to your device  

 

Where to start

TELUS Device Checkup is available on iOS devices and Android devices . Visit the Apple App Store or Google Play from your mobile device to download today.

 

Checkup

To perform a checkup, select any categories you want to test directly from your phone. When you’re ready to go, hit the Start button.

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After hitting Start, your phone will begin testing all your selected categories. After completing the tests, a summary of your personalized results and recommendations will appear. To access specific recommendations, click View.

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Services

You can find your warranty info under the Services tab. If you’re using an iPhone, enter your phone number, the following information will automatically populate for TELUS devices:

  • Manufacturer warranty period
  • Extended warranty status - AppleCare+ or TELUS Device Care (if applicable)
  • Repair locations

 

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Warranty info is now also accessible online at www.telus.com/checkwarranty

 

Tutorials

Last but not least, the Tutorials section will provide how-to guides tailored to your device. Select the topic you are interested in, and our interactive guides will walk you through step by step.

 

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Still have questions?

For further details on the app, visit the Support page.

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