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I’ve had an incredibly frustrating experience with TELUS, and I need to share this so others are aware.My internet subscription expired in September 2024, and TELUS charged me $85 without notifying me. In October, my bill jumped to $140+tax with no w...

Armed away keeps changing to armed stay

Hi. I have seen a lot of posts and no solutions on this. every time i leave home i arm my sensor away and a minute later i get the notification that it flips to armed stay. Any idea why this happens and what’s the fix? Thanks!

Telus Reward Points are Expiring End of January 2025?

I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025!...

When I use telus tv mobile app how do I lower video quality?

When I cast TV using the app I get buffering pauses all the time. If I go to a station's website and lower video quality to 480p everything works fine

contact numbers on website for alarm

contact numbers on website for security is not even the number for call center. How is this professional?1-800-555-1234 call this number then you call a general directory 2030???This is on an alarm companys' website.Telus you should be able to do bet...

NHA20 not giving Wan to my router in Bridge Mode

Hello so I've just gotten the new Telus service here in Ontario. I use the Deco X-50 Poe as my router as I have mesh Wifi system. I've put the NHA20 in bridge mode but it doesn't provide a Wan IP to the router. I've tried factory reseting and then tr...

Telus box Netflix, Amazon Prime 5.1 sound

It seems that I have 5.1 sound for many live tv shows, as well as Apple TV and Disney+, however it seems that when it comes to Netflix and Prime TV, all I get is 2ch stereo. I don’t see anywhere where there’s an option to change the sound setting for...

Expired points - very disappointed, Telus

I cannot believe after years of loyalty Telus thinks it's ok to expire my points. Shame on you Telus, you could have tried a lot harder to make your customers aware of this. Make this right.

SUPPORT STAFF PLEASE HELP ME

Please can any staff member reach out I don't know what to do.... I placed an order and have yet to receive any updates. Tracking is stuck on order placed. It's frustrating because webstore says fast shipping. I can't seem to get ahold of anyone when...

Possible poor customer service - Telus Security

Customer service that guides you to nowhere. I would be certainly up for joining a class action suit. I have been a Telus mobility customer for well over 10 years. I decided to cancel Telus mobility over 4 months ago over their poor customer service....