Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Latest topics

Billing help

I recently moved and returned my Telus equipment via Canada Post as requested. Now Telus says they did not receive the equipment and have billed me for it. I'm looking for help in getting credit for the returned equipment. I have the Canada Post rece...

Aubrey993 by Just Moved In
  • 1 replies
  • 0 kudos

IPv6 Connectivity

My Telus internet will not connect to IPv6. I am connected to a new fiber network but on the connection status page of my modem it only ever says connecting under IPv6 WAN status and never registers a IPv6 WAN address. See below. Is this normal? No a...

KDeweerd by Just Moved In
  • 3 replies
  • 0 kudos

Samsung Sound Bar HW-K550, /Slimline 2 Remote code

I have Optik TV 4K and I just got a Samsung Sound Bar HW-K550. What is the amplifier code to make the Slim Remote to work with this soundbar. Code 7305 does not work. It would be nice to use the slimline 2 remote to control it all.

RaullyRAL by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! internet in logan lake bc

when will you be putting faster inter speed in Logan lake BC the plan you offer now is horrible internet 6 is so slow it takes hours to download anything and you can barely watch Netflix or YouTube or play with people online and you make us pay a sim...

aryder by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Accessing my Router settings from another location

Is this possible? I have been looking everywhere for an answer. I'm visiting family and, whom also use Telus services, and I need to get into my own router to change some settings. I see my parents router of course. My device only has wifi for Intern...

internet prices

what are the real prices for internet 150/150 I am sure they are not what I have been told. I am sure it is an introductory but the installer denied there was no introductory price but he refused to let me read the contract so now I will have to go t...

Dan1 by Neighbour
  • 5 replies
  • 0 kudos

Optik Tv account creation

Hey everyone, I have a quick question today. We just got Optik TV and decided since we don't have a television in the bedroom, we should set up Optik On The Go on our tablet. I've followed the steps provided until I get to the Optik TV Account menu. ...

Jibbel by Organizer
  • 1 replies
  • 0 kudos

Resolved! Wifi not working?!

For the past couple of days the wifi has not been working at all. We've reset the modem, unplugged, etc. And still nothing. All the lights that are supposed to be on are on (DSL,power,internet,etc.) and everything seems to be plugged in properly. The...

Hanna1 by Just Moved In
  • 2 replies
  • 0 kudos

How to get better customer service?

Everyone seems to complain about the customer service at Telus. I just ignored that and tried giving them a call about my internet this morning. I called the home service number and ended up with a lady greeting me by the wrong name and it was the wr...

honkanen by Just Moved In
  • 13 replies
  • 0 kudos
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