Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Paid for Internet 50 but internet 15 installed

So I was pregnant when I installed internet 50 on a student promo. The internet was horrible from day one. Tried to call to complain but when I had the baby it was impossible to stay on hold for one hour. Just ordered Optik TV and finally got TELUS t...

Dobsey by Just Moved In
  • 2 replies
  • 0 kudos


My devices can't access the internet. My router isn't showing a green light for internet or WAN/Ethernet. I've unplugged the router for fifteen minutes and that didn't help. How can I tell if I'm having an outage? I'm in Medicine Hat, AB and it's bee...

joelpm by Just Moved In
  • 1 replies
  • 1 kudos

WEB6000Q's SSID speed is much slower

The Telus tech guy came in and re-connected the extender when I had the T3200 gateway installed. Now, I have four different SSIDs (two from each) and since my extender is on my second floor and the signal from the gateway is weak there, I have to con...

Naiar by Coach
  • 2 replies
  • 0 kudos

Resolved! The telus shaw Internet Monopoly

Its time we ask our governments to STOP the Telus Shaw Internet Monopoly Anyone with me ? Think of the benefits REAL competition would bring us Canadians.Competitive rates from less greedy CompaniesFast service with a smile not slow service high bill...

DC1 by Organizer
  • 15 replies
  • 2 kudos

Resolved! Splitters and moca adapters and switches

I have pure fiber and it's all working great. I want to add a wired ethernet port for my laptop right beside my TV. Currently the signal is distributed via coax throughout the house with moca (coax to ethernet) adapters. I was told by the installer t...

goman by Friendly Neighbour
  • 5 replies
  • 0 kudos

Rate hike 174% increase in PRICE over last 20 yrs

Was paying $22 with Tax a month for basic internet now paying $60How did the Government let them get away with those MASSIVE Rate increases ? Its a JOKE of system we are being ROBBED. I'm a 20 yr customer , the newer victims of Telus are paying even ...

DC1 by Organizer
  • 5 replies
  • 0 kudos

Resolved! Actiontec T3200M Modem and Dlink DCS-5030L camera

I spent about 10 hours trying to connect my 2nd Dlink DCS-5030L web camera. My 1st camera which I install 2 days before trying to add the 2nd camera took 10 minutes. This is what I think caused the problem, Dlink cameras only work on the 2.4 Mbps and...

Rod49 by Neighbour
  • 2 replies
  • 0 kudos
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