Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Fibre optic line on the ground

Last night my power pole crashed to the ground. Hydro was on it within 20 minutes and had a new pole in place in 3 hours with service. They told me to contact Telus about their lines. Now the pain in the butt begins.Try to find a number to report a d...

Beer10 by Just Moved In
  • 4 replies
  • 0 kudos

Login suggestion

Hello all. When I login at I used to type my email then tab to my password then hit enter. Now the tab goes to Forgot? instead and I type my password while not in the password box. Can you change it back or move the Forgot somewhere...

Resolved! Question about adding a router to T3200 modem

The T3200 modem supplied by Telus is located in our garage meaning that in some areas of our house the WiFi signal is not great. We do however have Ethernet cables running from it to various rooms in the house. I was wondering if I could add somethin...

Jared by Friendly Neighbour
  • 6 replies
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Resolved! connection to moden

I'm looking into changing from Shaw to Telus but have some connection questions: 1) Does the installation person run a wire from an existing phone outlet to the modem OR is it a new line from the "outside connection box" to the modem2) We will shortl...

BobVS by Just Moved In
  • 2 replies
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Resolved! not compatible: AC86U & T3200M?

I just bought the Asus AC86U yesterday and planning to return it to best buy and get the 68U instead due to some issues :(. B4 i had my asus N66U connected as wan to t1200h wan with no issues whatsoever and getting around 30mbps on my 25mbps plan thr...

Resolved! Call Control

Just to let you all know, that Telus's new Call Control, works very well in blocking unwanted calls. Check it out when you log into your account. It's under the Home Phone tab. This is included in my "plan", so it may depend on what kind of plan you ...

Internet Outage in New Westminster, BC

My internet service started to drop last Tuesday, June 12, 2018. Yes, that's right. 7 days of unreliable services from TELUS and different versions of why the signal is dropping. Until Sunday, the 17th, I was told there's an outage in the area since ...

Friendliest neighbours