Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Telus Outage Saddlecrest Area

There’s been an internet, optik TV, and phone outages since last night. How long it will take to fix the problem? there is no status update in your website! I am draining ng cellphone data!

Resolved! Pure Fibre and My Account credentials

Hi Maybe someone can help me out here. With Pure Fibre we do not get any email accounts, is this right? So what will my account credentials be? Do I need to use any email address from one of my "free (or paid) email" providers? Sorry, I jus...

clint17 by Coach
  • 1 replies
  • 0 kudos

Weird internet downs

We have Telus fibre 150, unlimited internet bandwidth (as far as I know), the 3200 modem and a TP Link 16 port switch downstream.We use Optic for TV and have mostly one TV running out of 3 connected at a time. I also have a kid hoocked up with a PC t...

Ghost by Organizer
  • 5 replies
  • 0 kudos

Resolved! Calgary Pure Fiber Nonresistant

I switched from Shaw internet in 2016 , and was of the belief that we would eventually get pure fiber to my house. But after trying to get upgrade from 50 mbps to 100 mbps I was told that they would have to double up the copper wire and we might not ...

Big-Al by Friendly Neighbour
  • 12 replies
  • 0 kudos

Resolved! Changing DNS address

Hello, Where do I make the change for the DNS address in my router? I see an option to change it in the LAN and WAN IP settings under the advanced tab. My router is a T3200M. What is the difference between the two options? Thanks kindly.

Phil10 by Organizer
  • 5 replies
  • 1 kudos

How to Access Webmail 'Rich' version

I just bought a new laptop (Win10, Edge) and I am getting an inferior version of webmail. A message is briefly displayed that I am using 'Standard' version. How can I access Rich version that I am used to on my previous computer (Win8.1, IE11)? A sec...

MFGS by Friendly Neighbour
  • 7 replies
  • 0 kudos

Wifi Outage

Is there a Wifi outage in Burnaby BC. I am unable to connect to my Wifi.

Blackford by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Telus PureFibre All Inbound Ports Blocked in Bridge Mode

I recently got PureFibre internet installed but the connection only partially works. I need to use my own router with the connection and I have set the T3200M to bridge mode and connected my router to port 1. All inbound connections to my router fail...

d42 by Just Moved In
  • 4 replies
  • 0 kudos

Billed year after stopped tv and internet when moved

Over Year after moved recieved bill saying owed about 200.00 for cancelling tv and internet. Returned hardware. .was sure had credit on account because you actually pay ahead of use. Place moved to was included. Now movkng again and this "improper no...

Mim by Neighbour
  • 2 replies
  • 0 kudos
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