Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! tv and internet

hi there!I made a payment on my bill this morning but my home services don't seem to be working. Have I been disconnected?

Resolved! Family plan

I just signed up for a 2 yr contract and my new cell phone is enroute. I wanted to know if I am able to get a family plan and 2 more cells? Or do I have to wait for my new cell to get here to get my account number.

Leona1 by Just Moved In
  • 1 replies
  • 0 kudos

Wifi password on box not working

Have two wifi networks in the house. Internet is working just fine. But if I try to connect to the Telus wifi router directly, either the -2.4g or -5g, I got a response saying the password is incorrect. But it’s the password on the box. Verified 400 ...

ErinW by Helpful Neighbour
  • 4 replies
  • 0 kudos

My recording was deleted somehow

I recorded the first episode of True and the Rainbow Kingdom on Saturday but on Monday midnight I saw that my recording got deleted and me nor my family didn't delete it! I know you can't get the recording back, but what caused the recording to get d...

Keith5 by Helpful Neighbour
  • 2 replies
  • 0 kudos

Resolved! Telus installation questions for PureFibre 150/150

Wife and I are debating moving back to Telus now that they're doing the 150/150 package in our area, previously it maxed out at internet 50. We had switched to the shaw 150 which cost less and was obviously much quicker. Now that we're moving back I'...

Monty35 by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Moving Arris VIP5662W

When my devices were first installed one of the boxes was linked in directly to my wifi modem with a yellow cable. But I switched around bedrooms today and understood my PVR box could be connected wirelessly. But now that I’ve plugged it back into a ...

Resolved! Smart Hub Router

Do I need to use a router with a smart hub? We have the hub for internet at home... we’re a rural acreage with a few devices who use wifi

JLR by Just Moved In
  • 1 replies
  • 0 kudos
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