Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 61 replies
  • 2 kudos


Internet didnt work after waking up. Looked up fixes and reset Modem but does nothing. Wifi indicator shows up but isnt giving any off. Anyone help with this issue.

ChrisJHan by Just Moved In
  • 1 replies
  • 0 kudos

Speed issues with the ZTE MF275R Smarthub

I live in a remote part of Northern BC; specifically, around the Houston, BC area. In November, Telus introduced the first - and only, I might add - internet service available to my current area. Using the ZTE MF275R hub and a "Wireless 500" plan, I ...

Dunkaroo by Neighbour
  • 39 replies
  • 0 kudos

Resolved! Fast Forward disabled by broadcaster message

I pause live TV then when I try to fast forward I get a message saying "fast forward disabled by broadcaster". Anyone else getting this message? Also getting a message that I need to watch the show by a certain time etc.???

LB123 by Just Moved In
  • 30 replies
  • 0 kudos

Resolved! Force renew IP address

Is there a way to force the DHCP server to give me a new IP? When I hit the "release/renew" button on the status page (this is for the T1200H), it cycles (ISP goes from green "connected" to yellow "connecting", then back) , but comes back with the sa...

skriv by Just Moved In
  • 2 replies
  • 0 kudos

Email blocked while travelling

Hello, I'm travelling in SE Asia, using iPad mini with local SIM card. Internet access is fine so far, but my Telus email account has been frozen (maybe spotty coverage for a time resulting in numerous failed log-in attempts?). The only tech support ...

Gah by Neighbour
  • 12 replies
  • 0 kudos

Rating On Demand Movies

Searching for an answer to... Why can't I rate the movies we've rented On Demand anymore? Is it just a setting that needs to be changed? Anyone?

RMD by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! 1, 3, 5 hd feeds

so its so werid how the system works, is depending on speed and or newer pvr? cause my dad did not have internet 50 for a while and no internet too then he got internet 50 on january 23rd for $25 a month for 3 months to try. then just a week ago he g...

Resolved! ZTE MF275R - Can it work with VPN?

I recently switched from my previous ISP to a ZTE MF275R LTE Smart Hub provided by TELUS. Since then, I have been unable to use VPN (PPTP) to reach my work machine from home (Smart Hub is at home). I'm using the Windows 10 built-in VPN connection, wh...

Jay911 by Just Moved In
  • 7 replies
  • 0 kudos

Resolved! Managing your Email Accounts

On the old classic site you could manage the email accounts and associated aliases directly yourself from your account logon. I do not see where that is located in the new web site. Surely the company was not so incompetent that it removed that vital...

Foreign mail access

I'm working with a client who is currently travelling in Germany. He's able to receive mail on his POP Telus mail account, however he is unable to SEND messages. Running Windows 10 Pro, Outlook 2013. This isn't the first time I've run in to this; ano...

Navion by Neighbour
  • 4 replies
  • 0 kudos