Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 1463 Views
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 12684 Views
  • 61 replies
  • 2 kudos

Resolved! New 4K PVR - HDCP Error Through Denon Amp

Hi all,Hoping to get some guidance about a recent issue I have been experiencing with my Denon AVR-X4200W. I was recently provided with a 4K Arris PVR from Telus. My TV itself is not 4K, it only supports 1080p which is fine for my needs right now. Wh...

YC1984 by Neighbour
  • 56890 Views
  • 82 replies
  • 0 kudos

Question about split Billing

I share paying internet services with my roommate. She has it set up to take the bill off her credit card automatically every month, I was curious, if I just paid the direct account as opposed to sending her the money, would it still charge the regul...

kproteau by Just Moved In
  • 2691 Views
  • 4 replies
  • 0 kudos

Can't connect to router admin page

Does anyone know why I wouldn't be able to access the router admin page 192.168.1.254? I did a factory reset on my router and I can access the wifi using the default password shown on my router but can't access the page to change my wifi name/passwor...

Tamisnto by Just Moved In
  • 15260 Views
  • 4 replies
  • 0 kudos

Resolved! telus autodebited for 55 months after i cancelled

I returned all equipment and canelled service except email address and was told i would pay 5 dollars for that. They continued to debit my account 70.00 per month for 55 months. please advise where to go..

SR by Just Moved In
  • 1519 Views
  • 2 replies
  • 0 kudos

Resolved! Account change

HI my data has changed because I've upgraded. They took off unlimited data and now I'm almost at my limit. Do I have to get unlimited data again? My account doesn't show that I've changed from 300 to 450 gigs. Whaaaaaaaaatsup with that?!

Resolved! Vacation suspension

Does Telus have a document detailing the finer points and small print of this service?

MLk by Just Moved In
  • 7441 Views
  • 6 replies
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Fiber Optic question

So i live in a smaller community ( Woss ) and they have run fiber thru our town and down to a school , now its less then a black away ( In city terms ) and when they were running it thru we were told we would have access to it . Now ive heard thru pe...

Resolved! Cannot play online games after upgrading to Internet 50

I just upgraded from Internet 25 to 50 two weeks ago. The tech changed the router to T3200. Since that time, my internet connection has been very bad. The connection is dropped when I played online game. I didn't have that problem before with interne...

Guppy by Just Moved In
  • 2149 Views
  • 3 replies
  • 0 kudos

Coax or wait for Fibre upgrade?

https://www.amazon.ca/Actiontec-Ethernet-Adapter-without-Routers/dp/B008EQ4BQG/ref=sr_1_3?ie=UTF8&qid=1490573565&sr=8-3&keywords=coax+to+ethernet+converterconverter should i get this or is this good and or will it work with telus optik tv? my dad has...

Internet data overages

While I wait the 19 ahead of me in chat on a Sunday afternoon... One year ago I complained about data overage charges which were not every month and when we did go over was averaging under 300GB/month against my 250GB/mo plan. Went through all the da...