Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Pure fibre not available at new home

I am a current PureFibre 300 user - and the service has been very good. I will be moving in September to a new home, and PureFibre is not available in the area. I called in to inquire about my account, and what to do with it, and was told be a very r...

TonyB by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Moving router to cottage

Hello, my primary residence is in Alberta where my internet account is setup. I have cottage in BC, which is serviced by Telus. Can I bring my router with me to BC and use my router as a single account to obtain internet service?

Scotto by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Considering switching back to shaw.... need some advice

We were long time Shaw subscribers and were happy with the service until we moved last year. In our new neighbourhood, the shaw internet was not very good and would really bog down during peak hours. Fortunately (I thought) Telus pulled fiber to our ...

Brian9 by Organizer
  • 20 replies
  • 1 kudos

Resolved! WiFi Boost Solicitation email

I received an email from Telus saying that you wanted to give a set of the Boost devices. Nowhere in the email did it say anything about cost so now that I have recieved these is there a charge consistent with what you display online for these or am ...

Wifi Issues - Internet 150 Bonded

I'm currently having serious issues with my WiFi connectivity. The internet connection frequently drops out on my T3200M router with the orange light turning on for five minutes or so before things go back to normal. Even when the internet is working...

Pure Fibre install

Hi, So I am thinking about switching over from Shaw to pure fibre. I live in a 3 floor town home with the office being on the 3rd floor. When they install the fibre modem can this be installed on the 3rd floor so i am able to hardwire the router and ...

stan85 by Just Moved In
  • 7 replies
  • 0 kudos

Resolved! Telus Wi-Fi Hub Specs

Hey everyone, I just upgraded to Gigabit internet today but I’m not thrilled with my T3200. Dots anyone know the specs of the new Wi-Fi Hub (especially if it’s Wifi6)? There’s very little into it there and nothing I can see on Arcadyan’s website.@Bra...

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