Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

smarthub login not working

I have a telus Internet via Rural Smart Hub(uses sim card)-SmartHub Business. The instructions that came with is say to use this app to help with issues. It even has a qr code to download this app. I can not login to the app all. Just the web interfa...

Toddz by Neighbour
  • 1964 Views
  • 1 replies
  • 0 kudos

Managing home wifi phone for mentally disabled customer

I am the mother of a mentally disabled son for whom I have purchased a Telus wifi home phone. He is often victimized by "friends". In this case, people who come into his apartment where he lives alone to use his home phone. To minimize his exposure t...

mstacey by Neighbour
  • 2314 Views
  • 2 replies
  • 0 kudos

Enable YouTube

If I know I couldn’t add a PIN or disable YouTube app on Telus, I will never use Telus. We were using Shaw before, Shaw allow us to add all the PIN for such as YouTube app or Netflix. Every time my child wants to watch YouTube or Netflix on TV, he ha...

4ever by Neighbour
  • 3652 Views
  • 4 replies
  • 2 kudos

Not Receiving Internet Usage Alerts by Email

I used to receive internet usage alerts when my usage reached 75%, 90% and 100% of my plan's allowance, but I have not received an alert for over one year even though I have often exceeded 75%. My account 'Usage Details' indicates that I should be re...

RFBT by Neighbour
  • 1230 Views
  • 1 replies
  • 0 kudos

Rotating public IP after setting bridge mode

I have a Telus modem/router and my own one. I have recently set bridge mode on on the Telus router. After that I 1) cannot connect back to my Telus router and 2) my public IP keeps rotating almost every day. Was not the case before. Any idea why?

X000748 by Neighbour
  • 2621 Views
  • 3 replies
  • 0 kudos

Resolved! arcadyan telus wifi hub

The arcadyan telus wifi hub claims to support z-wave and zigbee. Does anyone know if it supports the new matter iot standard or if there are any plans for it to do so?

Kent2 by Advisor
  • 2287 Views
  • 1 replies
  • 0 kudos

Billed more than what the agent said.

I got billed more than the agent who called me. said the conversation is recorded. He ask how much my precious provided charge and because it's black friday they will match it with more Gig. I ask three times how much is my monthly fee with tax and h...

Abel by Neighbour
  • 1328 Views
  • 1 replies
  • 0 kudos

Resolved! PureFibre Modem - Networking

When the PureFibre Modem is installed by the technician is only one of the LAN ports activated? I have my own internal Ethernet network and would like to use more than one port on the modem to limit the switches

Yelxop by Friendly Neighbour
  • 8272 Views
  • 13 replies
  • 0 kudos
Trending tags
Friendliest neighbours