Internet & Home Phone
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Resolved! How to get support in dealing with vandalism on Telus boxes?

I recently sent an email to graffiti@telus.com that bounced back, even though it was an email that was given to me by a Telus representative just recently. Can you please tell me where I can get in touch with someone about ongoing vandalism on the Te...

Bluerose by Just Moved In
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Resolved! Poor upload speeds but only when hardwired

Hello, I am having a strange issue with my new telus internet. Currently with the gig fibre.My speeds when I am on wifi are: 200-300Mbps download100-200 Mbps Upload1-2 Ping My speeds when I am hardwired with cat6 cable are: 900-1000 Mbps download0.01...

DCRyan by Neighbour
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  • 5 replies
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Resolved! Possible double nat issues

Hi,I have Telus fiber 1gb connection and the t3200m modem/router. I have it in bridge mode and port one connected to a unifi dream machine. From my work pc when I use cmd to run tracert I get the followingTracing route to dns.google [8.8.8.8]over a m...

New Telus Wi-Fi 6 Access Point and Wi-Fi Jack

Here's the 2 new peices of equipment from Telus. They are only being installed in select areas as of now. Description: The TELUS Wi-Fi 6 Access Point contains next-generation Tri-Band Wi-Fi 6 technology that provides whole-home Wi-Fi coverage, increa...

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XYY by Neighbour
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  • 9 replies
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Resolved! Forum access denied.

When I visit this forum I get a screen that says The requested URL was rejected. Please consult with your administrator. when I delete the website data in Safari I can access for a while, then it happens again.

Resolved! System log with weird Mac addresses

Can someone help me identify what tyor of devices these mac addresses that keep connecting and disconnecting from my router throughout the day. When I search tbrm they come up with things I'm not understanding. Help please. As I believe my recent ex ...

Resolved! Wifi Issues - Too many devices on one access point?

I currently have the gigabit fibre plan. All my wired devices have no issues and run full speed. However, I get intermittent drops in my wifi connection speed across multiple devices. Right now my cellphone is showing wifi connection speed of 6Mbps w...

WilliamL by Friendly Neighbour
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  • 5 replies
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Resolved! Fibre Availability Information Wrong

Our townhouse complex had a Telus Fibre NAP installed in our utility room a few years ago. One of the unit's was able to get their fibre services installed, but Telus's systems still show that fibre is not available for the other units. Who do we spe...

Emitskatan by Friendly Neighbour
  • 1040 Views
  • 1 replies
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