Resolved! I upgraded to PureFibre 1.5 GB but speed remains 1GB
It is a simple set up, one hard wired computer and Cat6 cable. Telus support not very helpful. I'm confused - did all the restarts etc... Any suggestions ?
Latest topics
Resolved! Dimensions of Telus Wifi Hub (Arcadyan)
Hello everyone. Please excuse me and accept my apologies if this question has previously been asked. Does someone have one of the new Telus Wifi Hubs, in which they could measure the diameter at the largest point. It appears the largest diameter is a...
Resolved! Unknown device showing up on home network - please advise
Hello, I'm new to this forum and want to first thank you folks in advance for providing feedback to my concern. It's appreciated. My concern is if someone is hacking into our network through our iPad (believe it's called a "virtual handshake"). We cu...
Resolved! Fix incorrect Hostname labeling on telus Actiontek T3200M
I've looked through the forums for answers to this issue, but the information contained in the locked threads is incomplete and incorrect. My T3200M incorrectly displays the Hostname for my PS3 as "OpticTV". The PS3 has a distinct device name, and th...
Resolved! Norton 360 LifeLock VPN
The Norton VPN does not automatically log on when you start up your computer. You have to manually launch the Norton window, and turn on the VPN each time you start your computer. This leaves your system vulnerable if you or another household user fo...
Resolved! Firewall settings
What is the best Firewall setting for security?
Resolved! PureFibre wiring/networking questions
Hi there, Looking at making the switch to fibre since we finally got the drop. Currently setup is coaxial line into basement with the electrical panel. Run a 3-way splitter there to the two tv's, and to the modem which is on the 2nd level. Modem/Rout...
Teckin SP10
Is the Teckin SP10 smart socket a compatible device to connect to Telus Smart Home app?
Resolved! Facilities Contact
Does anyone know how I would contact Telus if one of their facilities needs attention?The Telus switching building in my neighbourhood has had a very icy and dangerous sidewalk since Monday that needs attention.I tried reporting it on chat but they d...
Setting up Optik TV with Alexa
I was able to get Telus Home Assistant on Alexa and all.....linked my account......but for the life of me could NOT discover any of the Optik TV Devices on Alexa. I have two Optik TV devices at home and either of them are discoverable. Anyone have an...
T3200M - Issue with 5Ghz
Hi There, I started to having problem with 5Ghz band 2 months ago, unusual drop in connection and since last night 5Ghz is not accepting any connection at all.Existing connected devices where fine until I reset the modem and now I can not connect to ...
