Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 1071 Views
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 10083 Views
  • 61 replies
  • 2 kudos

Smart Hub is limited wifi.

The Smart Hubs are limited to wifi connections. I have a ZTE MF279T and am always struggling with having to shut off connected devices, cameras, kids devices etc. etc. Is there something I can do to combat this problem? Thanks!

Running fibre line and home planning

HiI am remodeling my home and have the drywall riped off.My idea is to have a low voltage panel and a network switch in there. From there I will have about 15 cat6 runs to various parts of the home.So basically: telephone pole -> outside box -> low v...

Sciguy05 by Neighbour
  • 1123 Views
  • 3 replies
  • 0 kudos

Resolved! Wi-Fi Boost

I set up the starter system without any problems. Now I want to add a third unit. Does it have to be connected to my Ethernet? The set up wizard doesn’t want to let me set up a stand-alone third device.

DHS by Just Moved In
  • 618 Views
  • 1 replies
  • 0 kudos

Unable to use internet on my laptop only

I’m having trouble getting on the net with my laptop (2013ish MacBook Air). When I try loading any page (tried chrome & safari) I get “this site can’t be reached”.It started off last night, where all pages randomly began running very slow, except Fac...

Mgwhis by Just Moved In
  • 1708 Views
  • 4 replies
  • 0 kudos

Need Help Planning Home Network Setup

Hello, I would appreciate any help this great community could provide. I have Optik TV and Internet 300 in a three-level townhouse (Garage and office on ground level, living space on middle level and bedrooms on third level). To make a long story sho...

Apple TV + Pick TV Offer

I had a random call offering me a free Apple TV, pickTv and crave for $10 plus my current internet price for two years. He said this price was guaranteed for 2 years.I am currently on a two year agreement until the end of 2020 and he said this new on...

Echoes by Just Moved In
  • 530 Views
  • 0 replies
  • 0 kudos

Monitor wifi Individual Device Usage

I am able to view the devices using wifi on either the My Telus Wifi app or through the admin settings. However, I would like to be able to see how much bandwidth each individual device is using. Is there any way I can do that?

RobA by Just Moved In
  • 969 Views
  • 1 replies
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Why Telus forces me to expose SIN?

I'm trying to purchase "PureFibre Internet 300/300" with monthly payment but Telus forces me to expose SIN number despite.There are 2 options: Canadian driving license and SIN (option), for "Credit check".Because I'm newcomer I don't have a driving l...

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hyzhak by Just Moved In
  • 2250 Views
  • 3 replies
  • 0 kudos