Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Resolved! Telus internet Apple Watch gift

Has anyone here received Apple Watch SE gift from TELUS as part of the 2 year term promotion?May I know what is the size of the Apple Watch? Is it 40mm SE2 or the 44mm one? https://www.telus.com/en/deals-and-bundles/apple-watch?INCA=ffh_atl_int-fib_w...

Replacing the purefibre boost wifi device

Since my previous question went unanswered I thought I'd approach the solution a different way. I have purefibre installed. So there's the modem and then the little boost wifi device that's attached to it. Can I unplug that and plug in my Google nest...

Phone call

Keep getting phone calls from 1-833-390-3721. Is this a legit telus sales rep or a scam?

PU by Just Moved In
  • 38 Views
  • 2 replies
  • 0 kudos

Telus deleted emails and would like it restored

at the end of Feb 2025 telus deleted my history email this was done as part of the changes i was making since my husband passed away. The email address was ine and not his. They have snice restored restored my email address however not the historic e...

Can't cancel my services

I'm trying to cancel my service but haven't been called back. They keep me on hold for hours listening to the same music or offer a call back but I don't get a call back. I'm planning to move out soon, so I want to proceed cancellation and sending al...

hiroshi by Just Moved In
  • 57 Views
  • 1 replies
  • 0 kudos

Internet Down, Followed by Customer Service Outage

Its frustrating that there's outage and no information about it, and no real/direct number to call.Whats worse is when you hide support for no internet related issues behind a web platform, that requires internet, and assume that your users routinely...

bs1 by Neighbour
  • 157 Views
  • 5 replies
  • 0 kudos

Telus Mobility and Home Service Confusion

Hi, I'm a Telus Mobility user for a year now and I decided to get the Home Service (WiFi connection) in January. I understand you need different apps for these. But after creating an account with the home service app, it asked me to link my mobility ...

GK88 by Neighbour
  • 107 Views
  • 0 replies
  • 0 kudos

Resolved! Google Nest Wifi Pro & Telus PureFibre

Just had service installed. I want to use my Google Nest Wifi Pro with it. How do I set this up? With my previous provider it was just a matter of putting their router into "bridge mode". Is there a similar process with this setup?

ShimaONE by Neighbour
  • 149 Views
  • 1 replies
  • 0 kudos

Connect App not working to pause devices

The Telus Connect App doesn't work to pause devices anymore. I had a schedule for my kids and when we upgraded our internet, these schedules disappeared. I can get into the app but it won't show what devices are connected and I can't pause any device...

TeresaG by Neighbour
  • 46 Views
  • 1 replies
  • 0 kudos
Trending tags