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TeresaG
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Joined 10 months ago
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Re: [Megathread]: TELUS Connect
We need a solution. The Connect App is one of the main reasons I renewed my internet with Telus. And since it hasn't been working for so long now, I'm regretting my decision. After multiple calls, agents have told me they've put tickets in to get this resolved and I would get a call back with 5-7 business days. I haven't heard back from anyone. It sounds like this issue has been happening for a while now, so after months of "We're looking into it", Telus should have found a solution by now. I'm very frustrated as like I said the app was a main reason for renewing our internet - this is a big selling feature for those with children (like myself).5.8KViews1like1CommentRe: [Megathread]: TELUS Connect
I need a solution. The Connect App is one of the main reasons why I renewed my internet with Telus. After calling multiple times, two agents have put in tickets for me and said I would get a call back. Still nothing. And from the sounds of it, multiple people are having the same problem and continue to have the same problem. All yiu say is you're looking it to - after months shouldn't there be a solution by now?5.7KViews0likes0CommentsRe: [Megathread]: TELUS Connect
The Telus Connect App doesn't work to pause devices anymore. I had a schedule for my kids and when we upgraded our internet, these schedules disappeared. I can get into the app but it won't show what devices are connected and I can't pause any devices. I have removed and reinstalled the app many times, I've restarted my modem and still the app says "We're experiencing technical difficulties". It's been like this for a week. How can I set schedules to pause devices if the app doesn't work?7.4KViews1like32Comments