Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
We are having issues logging into my father's Telus email account. He's been using the Windows Mail app, but now has to log into a different app because they are discontinuing Mail. Everytime we try and log in via gmail, it requires two factor authen...
Over one year since I started reading the issues of TelusTV.The common solution has been we have sent this to the tech team. How about a list of issues that have been solved? Optik_Kate planned to post successes.I did have a hardware problem solved b...
Just wanted to give props to Grace, who I worked with on Oct 23rd. She was really kind and helpful and it was a nice experience. Thanks, Grace!
I am not sure whats happening with Telus customer service. Feels like money that we pay completely devalued and nobody cares about the customers. During the issue I was trying to solve was the first time ever I heard "well, if you decide to move to a...
Anyone else have the issue of their Roku Express losing network connection to their Booster/modem all the time? It will disconnect for days/weeks and then if I unplug and replug the Roku and the Telus booster enough times it will sometimes connect? I...
Hi, I don't know how I'm supposed to resolve this problem other than escalating to some Canadian consumer protection service? I just wanted to switch my internet to a new location (within the same apartment, but a new unit) and somehow I got locked i...
Hello! We got fibre connected last week and were so excited as we have been waiting YEARS!! However, we have been having multiple issues ever since. When we pause live tv now, often after one or two minutes, a message pops up that says ‘this channel ...
I am looking for a device to enhance a person’s voice that is making a call on a landline phone. This would be for the person making the call as their voice is damaged and they talk very low.
No other tvs are in use and no recordings are occurring. Why am I told “Pause is not available. Too many TVs in your home are watching or recording live TV”
