Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
So we've been noticing an intermittent issue with the free Stingray channels and going back to other channels that we're subscribed to. For example: Listening to music on channel 7856 ... then when we want to go back to a sports channel (or any other...
Optik TV audio gradually grows out of sync with the picture and have to reboot the box to correct it. Happens daily. Can we get an ETA on the fix for this issue? It’s been on the forum for years and this is getting ridiculous.
We have moved into a rental that is supposed to have internet access. Is there anything missing from the picture because the password won’t work
Looking for help with my Wifi. I called tech support and the individual was unable to help me. I have a NVIDIA GEFORCE NOW account that is unable to be accessed on my home WIFI. I am able to use it when I'm gone for work and use other public or priva...
Signed up with Telus in July 2024. For awhile, I could tape CTV morning news as a series as usual (from our previous provider). Then, around August, I was not allowed to tape it as a series, only individual which meant, poor me, scrolling ahead to ea...
I just moved, I registered everything with Telus. They said that it was plugged in play now going on six days talking to five different tech-support people wasting multiple hours of time trying to get this red light issue resolved on my modem. I have...
Hello, I am subscribed to Crave/HBO among other things but for months now I have no longer been able to login via my TV provider on their website. When I try to I get an error message "An error occurred connecting with your provider, please try again...
I just got the new Telus box but when i had the old telus box when I clicked the “prev” button - I could view my 4 previous channels and it would show a live feed. Now it just shows the channel logo but no live feed.is there a way to change that in s...
Although this is about a couple issues, I must start off with a bit of a rant, and I pen this post while sitting, once again, listening to elevator music while waiting for a Team Member to answer the phone. We have been Telus customers for almost a y...
I'm on Telus internet for good 50mbps account. Router is a Telus WiFi hub, my IP as according to the router is 10.80.244.x, but when I browse any web pages, there's a transparent proxy that redirects the traffic to me. This anonymizes my identity but...
