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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 125954 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57902 Views
  • 43 replies
  • 7 kudos

Resolved! TV+ box won't start up

All the sudden our TV box won't fully start up. If I unplug and replug it the Telus logo flashes on screen, followed by the android tv loading screen then video just cuts out. The TV says no signal to input. On the box the light is solid white, it do...

Holiday Countdown/ Santa Tracker

Just wondering, especially since it is getting closer to the holidays, what happened to the old design of the holiday tracker on Optik?? I understand it is still on TELUS, but not just me, but others, truly miss the old design of the original holiday...

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"Beware of Billing Scams During Internet Transfer!"

Horrible service! On November 24, I had a phone conversation with TELUS, and the representative kindly spoke with me and said that I urgently needed to pay a bill of $198. Only after that, they would be able to offer me a plan for $68 per month, as m...

IvannaM by Neighbour
  • 458 Views
  • 0 replies
  • 1 kudos

Not Satisfied - No new TV box in nearly 2 months

I have tried since early November to get a tv box replaced that stopped working. Today I am on my 4th attempt. Each time the help desk swears it is on its way....it doesnt arrive....no one calls so here I am. There is something wrong with the address...

It's Time For Telus to Adjust Theme Packs

I brought this up before in a different thread but with all the recent channels being dropped ( and more coming on January 1st ) I really think it's time for Telus to adjust a lot of their theme packs. After January 1st there will be a lot of theme p...

Boost 6E Mini

The light on my Boost 6E Mini suddenly gone, I guess it died? My home internet has deadzone since it is not working, what can I do now? Tried to call the CS but the wait is forever, can I get a new one at the retail shop and have it installed by myse...

CannyC by Neighbour
  • 645 Views
  • 1 replies
  • 0 kudos

Blocked log in

I am in Arizona and when I try and log into my telus the page is blocked and I get a error message, , Cloudflare Ray ID: 8f592cfbdb97a6f1. I have tried logging from my phone and two lap tops, I get the same error on every devise.

TFTCAR by Neighbour
  • 1972 Views
  • 11 replies
  • 0 kudos

Internet help

My internet is not working. I have restarted 10x. It is obviously the modem. I have been unable to get any support. I do not want to speak to a bot. I just need a new modem. Why does this process have to be so difficult ? This is the worst customer s...

Hrogal by Neighbour
  • 538 Views
  • 1 replies
  • 0 kudos

(Brand new customer) Still can't even choose my channels :(

Brand new customer 3 days post service install I still can't choose my channel packages on the mytelus app or through the browser. The fact that I wasn't given the opportunity to choose when signing up and told "You can easily make changes (to the ch...

Dbro by Neighbour
  • 657 Views
  • 1 replies
  • 0 kudos
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