Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
All the sudden our TV box won't fully start up. If I unplug and replug it the Telus logo flashes on screen, followed by the android tv loading screen then video just cuts out. The TV says no signal to input. On the box the light is solid white, it do...
Just wondering, especially since it is getting closer to the holidays, what happened to the old design of the holiday tracker on Optik?? I understand it is still on TELUS, but not just me, but others, truly miss the old design of the original holiday...
Horrible service! On November 24, I had a phone conversation with TELUS, and the representative kindly spoke with me and said that I urgently needed to pay a bill of $198. Only after that, they would be able to offer me a plan for $68 per month, as m...
I have a possibly silly question but as I don't have an account on reddit I wasn't to sure where to ask this, but I have an Iphone 12 Pro and a sim card with Telus. I have been wanting to do a refresh and just delete a bunch of apps I don't use, and ...
I have tried since early November to get a tv box replaced that stopped working. Today I am on my 4th attempt. Each time the help desk swears it is on its way....it doesnt arrive....no one calls so here I am. There is something wrong with the address...
I brought this up before in a different thread but with all the recent channels being dropped ( and more coming on January 1st ) I really think it's time for Telus to adjust a lot of their theme packs. After January 1st there will be a lot of theme p...
The light on my Boost 6E Mini suddenly gone, I guess it died? My home internet has deadzone since it is not working, what can I do now? Tried to call the CS but the wait is forever, can I get a new one at the retail shop and have it installed by myse...
I am in Arizona and when I try and log into my telus the page is blocked and I get a error message, , Cloudflare Ray ID: 8f592cfbdb97a6f1. I have tried logging from my phone and two lap tops, I get the same error on every devise.
My internet is not working. I have restarted 10x. It is obviously the modem. I have been unable to get any support. I do not want to speak to a bot. I just need a new modem. Why does this process have to be so difficult ? This is the worst customer s...
Brand new customer 3 days post service install I still can't choose my channel packages on the mytelus app or through the browser. The fact that I wasn't given the opportunity to choose when signing up and told "You can easily make changes (to the ch...
