Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Hi folksI recently upgraded from 150 internet to gigabit. I'm frustrated with the lack of upgrade (for lack of better words) at the devices over WiFi.Long story short this is what we've done so far:Replaced t3200 modemReplaced white box upstream of m...
My internet just died in the early morning. I followed the troubleshooting guide from the website, but the modem isn’t getting an internet connection. I tried calling tech support only to find out they’re not even open. What are people supposed to do...
Anyone having success with portforwarding through Telus modems?
Good morning. The short version is that I'm experiencing large spikes in latency to the first hop past my modem. Below is the output of WinMTR.Host%SentRecvBestAvrgWrstLastrouter.lan030803080000010.139.48.10307330733239494154.11.12.219030713071264694...
I live in Richmond BC and i was using shaw Internet 300 for years with a great satisfaction. At some point in 2019 some Telus guys came to my townhouse and did some work to "upgrade" my interent fiber, and somehow convinced me to switch to Telus Inte...
For around the last 6 months our internet service is repeatedly "crashing", requiring either a restart of the modem (T3200m) full function for a short period or time (as it inevitably continues to happen) or let the modem restart itself to reduced sp...
I posted earlier about my internet constantly having big lag spikes whenever a constant connection is needed (i.e when live streaming, when watching streams, when gaming). I have 750/750 fiber internet. The download speeds on speed test always show g...
Hey everyone, I've recently switched from Shaw 300 to Telus Gigabit internet. My current setup uses 2 Asus AC3100 routers connected with AiMesh. I have the 3200M connected from the LAN1 port to the WAN port of my main Asus router. This configuration ...
My newer laptop drops internet almost every time i log in. Same with wireless cameras.
I have 750/750 fibre internet with a T3200m modem. I run speed tests often and use an ethernet cable that is CAT6. My speeds usually show around 350/350 which isn't 750 but is fine. My issue though is that when I am either gaming or streaming, the in...
