Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
How do I change the amount of times my phone rings before it goes to telus voicemail? It is only ringing twice, and is not enough time .
I have had Telus TV and Internet for a couple years now and the last few weeks the screen will go blank for 2 to 15 seconds during a show. Happens maybe 2 to 5 times a day. Has anyone else had this problem? And yes I have reset everything, done Inter...
I am asking again. I’ve been asking for years and many other users have been on this forum with the same issue. I will ask again, as this issue drives me right out of my mind. Once you watch live streaming TV, or start watching a PVR’d show - if you ...
I have Telus high speed package 1G, however when I check the internet speed it is showing 1.2 Mbps?
Over the past week my wife tried recording a number of shows and they ended up not getting recorded.Today I had a live show (Can v USA final game) programmed to record. I checked it 2 hours and double checked it one hour before it was to start. We al...
New PVR Box. Recording erased. Is there anyway of retrieving? Thank you.
I'm a resident of Langford, BC, and I'm interested in any updates regarding potential speed enhancements to TELUS's PureFibre internet service in our area. Specifically, are there plans to increase speeds to 5 Gbps or higher?Back in June of last year...
This is insane. I have forgotten my email password so I need to change it. When I click on 'CHANGE PASSWORD' I am told that a special code I need to have to change the password HAS BEEN SENT TO MY EMAIL. I CANNOT OPEN MY EMAIL AS I HAVE FORGOTTEN THE...
I had Telus Pure Fibre in my previous residence. In a separate account, I had a cell phone. Telus is claiming I had a Telus email that I never knew existed, and has been billing (through auto payment) for this for at least a year, since the time I mo...
i am wanting to stream CBC listen app on my optic evolution tv box however , it snot available on the plays tore, the only available option is the French variant. any thoughts on this?
