Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Does anyone know how to change the ring for our smart ring service? Before we changed to the fibre optic service, our smart ring had a double ring. Now it's the same ring as the main line, which is annoying. I can't find any instructions on this pret...
I just opened up my Telus accounts after moving into a new apartment with Telus quick-connect installed. Stupidly, the wi-fi modem is installed near our apartment entrance within a closet separated from our living room by concrete walls and resulted ...
Our email appears to be down anyone else
This morning, we did not have phone service to our address in Sherwood Park. It is still the same now at 3:42pm. We did the unplug/plug in. Still the same. Is there an outage in Sherwood Park for phone?
Is anyone in Sunset Ridge having service issues?
For the past year I've had my PC connected to the our T3200M router with no issues. Last night I was in a discord call and at about 8pm I was disconnected from it. I thought it was just a discord issue, but upon trying to access the internet through ...
I’m currently on a 2 year promo that is about to roll over to the “expensive” 2nd year and will be calling TELUS to negotiate a new deal. I have a 300Mb/s service on T3200m and 3 WEB6000q extenders and 3 Optik TV boxes. I have an extensive array of W...
Can you hard wire both boosts to the 3200
Hi there, there is an orange light on the internet part of my wifi modem, the wifi light is green.I’ve rebooted and even reset my modem and my internet is still not working.I’ve been on hold with support for an hour now with no luck of even hearing s...
Why did telus decide to change to Google for email. I think Google get enough information for us as it is, without now letting them look at our emails.I have set up the new one anyway, not an easy process, heaven help anyone who is not computer savvy...
