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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 146423 Views
  • 321 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 60672 Views
  • 43 replies
  • 7 kudos

Resolved! why can i not record tsn,

i can not recorded f1 on tsn, i used to be able to record the races ,whats going on,

tom8 by Neighbour
  • 663 Views
  • 1 replies
  • 0 kudos

Asus Router IPTV

I am looking for help to get my 2 Optik TV boxes that are wired to my LAN to work on my Asus AT-AX86U Pro... I just purchased the RT-AX86U Pro to replace my RT-AC68U which has been working flawlessly with the Optik TV boxes for 5+ years with just a f...

Zomars by Neighbour
  • 1393 Views
  • 3 replies
  • 0 kudos

Audio - NHL Centre Ice games involving St Louis

Currently channel 1103 has choppy audio. This seems to happen during every St Louis Blues game that I tune into on NHL Centre (although the Chicago feed is currently being shown). Something needs to be done about this as it's been happening all seaso...

RIch97 by Organizer
  • 1035 Views
  • 3 replies
  • 0 kudos

Network connectivity issue after 2:00am

Is anyone else experiencing network disconnections while playing online games after 2:00am? I've been having issues with Valorant (tried all available servers), and the problem seems to start after 2:00 a.m. I came across this article: https://forum....

Langely by Neighbour
  • 368 Views
  • 0 replies
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Customer Service and online access

So its been a brutal week of trying to work with Telus. Highlights:- 15 hours on the phone, most of which was waiting for contact- requested a new service installation (right from the hydro pole) only to have them send out an unqualified tech who the...

kpm2 by Neighbour
  • 362 Views
  • 0 replies
  • 1 kudos

Bridging NH20T issue

Hello all:I just had PureFibre 3GB set up this week, replacing my previous Shaw/Rogers connection.I currently have a small PC with dual 2.5GB ethernet ports running OPNSense working as a router, and my other equipment connected behind that. It's been...

neilp316 by Neighbour
  • 645 Views
  • 1 replies
  • 0 kudos

Majority of pictures are too dark since install

Both my LG oled TV’s have very dark pictures during indoor scenes now . It’s as though Telus has some kind of firmware issue with there android tv boxes .Both tvs were perfectly fine before switching to Telus , as a matter of fact I had my oled tvs s...

Another day dealing with Telus support...

... another day of complete let down. I've wasted enough of my time with them. I'm trying to cancel all my services and switch over to Rogers.My contract is all done and this was the opportunity to renew our relationship. Sadly, my initial request wa...

ERR_AGL_ACN_3545

I have had this issue since my account was set up in October 2024 and no one is helping me. I am at my wits end - I can't watch the telus tv app with my account. I can't even message the support account privately. Why can't someone help me.

lco999 by Friendly Neighbour
  • 514 Views
  • 1 replies
  • 0 kudos

importing mail from telus email account

I am trying to use the google mail import function (Settings>Import mail and contacts) to copy emails from my telus.net workspace email account. I get this message: "Gmail couldn't identify your POP server. Please enter your POP server information be...

odiduch by Neighbour
  • 563 Views
  • 1 replies
  • 0 kudos
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