Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
On the call for over an hour on a working day?
I have Telus Internet and cell phone service. I am keeping my cell phone service, but unfortunately the Telus Internet service in my area has degraded so badly that I can no longer keep it. There is no Internet in my entire neighborhood and Telus can...
Trying to get a Telus TV Digital Box, I keep getting the message that requests are paused, what is the issue and when will requests resume?
I log into Crave on my television but I get a message that states I require a subscription to watch. I have a subscription and have been watching for a few months. What is going on?
Was just looking at my account and there is a new service agreement dated yesterday. The term is extended another year and I have had no communication from Telus regarding making this change. Seems extremely shady business practice.
I recently moved out of Canada, and Telus is charging me for not returning their router, even though I have the Canada Post receipt as proof I have sent to them. The issue is, I can’t find an email to contact them, and their live chat keeps asking fo...
Hi So I've been through the poor chat robot and it's cycles endlessly today. My Internet keeps dropping and all I want to do is report the outage, and instead I'm recycling through the same options again and again and again until the bot just says cu...
I used to be able to see the available credit balance in my account. I have optic tv and it changed the menu so I don’t have the “deals and coupons” category on my on demand menu now.Any suggestions?
i can not recorded f1 on tsn, i used to be able to record the races ,whats going on,
I am looking for help to get my 2 Optik TV boxes that are wired to my LAN to work on my Asus AT-AX86U Pro... I just purchased the RT-AX86U Pro to replace my RT-AC68U which has been working flawlessly with the Optik TV boxes for 5+ years with just a f...
