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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 320 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 60158 Views
  • 43 replies
  • 7 kudos

Very low quality of connection

Has anyone been going through the same pain. I've spent 3 hours on the phone with tech, but it became only worse.Same with mobility - telus tech is calling me but cannot get through. I am in a regular house, no highrise around me.

OptikTV conflicts with WiFi Extender. Help!

Hi. I’m using Telus for my internet, TV and home phone now. My internet service is “TELUS Internet 150” and my Optik TV service is “Essentials”. The technicians came to my home last Thursday (Mar. 2nd, 2023) and installed the latest equipment for the...

abcd1 by Neighbour
  • 5211 Views
  • 5 replies
  • 0 kudos

telusTv+ login on AppleTV

Can't login on AppleTV but can use the TelusTV app on an iPad. For a while (a couple of months?) I could delete the app on the TV, reload it and then it would work for that time but I had to redo it every time. For the last week, this doesn't work. I...

alijomo1 by Neighbour
  • 1631 Views
  • 1 replies
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Resolved! Telus TV+

Tried deleting app to fix missing channels, reinstalled now can’t login at all.

Can’t log in

I was able to cast from iPhone to tv for about five minutes. Now I can’t log in - every time I log in it keeps asking me to log in again… what is with this app??

Resolved! Telus TV+ App HBO

The app keeps asking me to subscribe to HBO even though I already subscribe through Telus, same with Crave. iPad, IPhone Apple TV

Telus TV+ groundhog day can't log in.

I can't log in to Telus TV+ on either my iphone 14 or my ipad for the past 2 days. I have tried everything suggested and still no luck. keeps telling me to log in then I log in and again tells me I am not logged in. Groundhog day. Who do I call?

lp1212 by Friendly Neighbour
  • 2325 Views
  • 2 replies
  • 0 kudos

Wireless optik box

My wireless optik box has suddenly lost its wifi connection. I just keep getting the one me then two gear display. Other devices (ps3) have no issue with connection so it’s not the wifi range. Will hitting the pairing button fix it? Will that disrupt...

PennyB by Neighbour
  • 2049 Views
  • 1 replies
  • 0 kudos
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