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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 126715 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58010 Views
  • 43 replies
  • 7 kudos

Resolved! TELUS TV+ non casting on TV screen

Casting on TV screeen is not working. The casting device (chromecast) connects the mobile device. But the telus show im watching on my mobile device is playing but on the TV screen it freezes. I wonder whats wrong with your app. Because I tried playi...

Jess89 by Neighbour
  • 16109 Views
  • 3 replies
  • 0 kudos

new internet plan

I changed the internet from personal to business but the address still the same. I would like to keep the internet under the same account even it change the business . On the 8th the technician will install the new modem. I want to understand how it ...

rewards history

last time I redeemed point by choosing Amazon but I have not got the card mail to my home address?how can I get the amazon gift card i already redeemed from my point?Thanks

Feedback - moved in from Shaw

Looong time Shaw customer, this is my first week with Telus fiber.I have to say I am VERY impressed (other than the mess in the front lawn), TELUS just completed the fiber build in my neighborhood. I've been having a LOT of issues with Shaw over the ...

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Resolved! Audio OUT from the new TelusTV-21T digital boxes

What is the recommended way to connect a sound bar to the new TelusTV-21T digital boxes? AND retain the supplied remote volume control power functions? There seem to be ZERO 3rd party AIO remotes that work with this new system, since it is a propriet...

Resolved! Faster Telus for Good plans

I am on PWD and considering getting Telus Internet for Good. Currently I am using Freedom Home Internet which gives me 150 MBPS for $55 a month. I see that what Telus is offering is currently only $20 a mont but you only get 50 MBPS. is there any way...

RyDawg by Advisor
  • 3837 Views
  • 3 replies
  • 1 kudos

Telus wifi hub modem needs a reboot once a day.

Ive had this problem for several months now, I’ve used telus for years and have had this same problem on other modems as well.My devices are perfectly fine, we have multiple devices connexted on ethernet and different types of devices working on wifi...

Alexinbx by Neighbour
  • 6348 Views
  • 5 replies
  • 1 kudos

Resolved! Telus Harmony Remote

Hi, I own an older Telus Harmony Remote (discussed by other members here) with the software. I was hoping to use the remote as a regular Harmony remote to control the TV/Roku/Blu-Ray/Bose Radio/etc. and own other (non-Telus) Harmony remotes. After so...

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gobigred by Neighbour
  • 3558 Views
  • 2 replies
  • 0 kudos

Telus WiFi Hub - Port Forwarding not working?

Port forwarding on my Telus WiFi Hub (white cylinder thing) isn't working. I open the correct ports that say a particular game requires with the correct forwarding local IP, and yet the port does not open. I can connect to my own game server for exam...

wolffe by Friendly Neighbour
  • 4976 Views
  • 4 replies
  • 0 kudos
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