Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Has anyone encountered "Error_code_player_P210" in Optik TV channels?This error code presents itself only before 9:30am and for channels 127, 131, 133, 135, 137, and 143. These are mainly major American network channels out of Seattle.The oddity is t...
I called in telus last October 2022 at the end of my contract fot internet service. I wanted to cancel since plans offered by telus are almost double the price of competition (freedom Mobile home internet).So i told them that competition is offering ...
I recently moved and had Fibre setup at my new house. During the setup, the technician took my old Telus Gateway router and left a Boost-6 router in its place. Now, none of my WiFi Boosters from my previous setup (which was also Fibre at my old place...
I have a sinkhole in front yard from the fibre installation this spring (2023) in Stony Plain AB., and would like to get this repaired so as to not damage the cable. who would be arranging this?
When will The Telus Tv+ app be available on Xbox series X and S?
Hi I am trying to add a wifi booster to my network. When I hit add wifi booster from the app I keep getting a message that says " You need to be on your home wifi and enter admin password to proceed. Please ensure that you are connected to your wifi ...
Are there any packages to combine fibre optics and your mobility accounts?
New address only offers Internet 50 which is not going to satisfy my work requirements. I will be forced to switch provider to satisty my bandwidth requirement. So it is not my intention to switch as I am in a 2-year contract. But I need to as I will...
The FXA5000 hub on my purefibre account continuously connects to the internet for a few seconds and then disconnects and retries. This is resulting in about 20% packet loss, which makes my connection pretty much unusable. I have a laptop directly wir...
I signed up for the $75 a month internet plan ($85 a month with $10 off for koodo/telus phone plans) and they are refusing to apply the $10 discount for me. I have called twice so far and both times they told me they will call me back to set the disc...
