Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
When are these problems going to be fixed? Seems like they have been outstanding for quite some time, even before I signed up for Optik Android TV. 1. Recording begins too early and then cuts off the last few minutes of the show.2. Option to add extr...
Can I replace my old MF275R with a new one of the same type by swapping the sim card?
msedge.exe consumed 8GB of memory while watching a curling event (after 2.5 hours). I killed the msedge.exe browser tab running the telustvplus app process and the memory was immediately released.I cleaned up and started a new edge browser and found ...
I have CORE TV with evolution TV boxes, Whenever I record anything, it records for 8, 24, maybe even up to 45 minutes but it does not record the whole show, It's not OPTIK PVR recordings, it's icloud. There is no solution or troubleshooting steps ava...
Hello,Can I use Wireless Home Phone with my fax machine?
I was previously on a gigabit plan and am now on a half gig plan. In both cases my download speed has always maxed out under 100mps. A technician recently visited and increased my speed to almost 400mps with a phone call. It’s been a few weeks and it...
Telus completed fibre installation to the electrical room in a 41 unit townhouse complex located in Burnaby but states that they cannot install the fibre to 8 of the 41 units. This has been over 1.5 years and they said they were investigating alterna...
Telus TV is stuck on the last channel I was watching with a transparent black rectangle through the middle third of the screen. None of the functions work on the remote. Google assistant button makes the screen go black and brings up the guide moment...
Just got "upgraded" to the new digital TelusTV+ box. Why is the picture so bad? It's hard to watch sports when everything is so fuzzy and the frame rate seems slow.
I requested my internet account terminated in September but I am still being billed. I reached out to Telus via phone and chat 4 or 5 times but I was still billed twice since I called for termination
