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Free TV Order Delay
I signed up for telus services and was told I would get a free tv. It has now been 10 weeks since I got my services but no TV. Telus told me to reach out to Samsung and refuses to look into it. was this a scam to force me to sign up for cable that I didnt want in the first place? seems like it.ipv6 with DoT through controld
I have a Asus ROG GT-AXE 16000 router running merlin firmware , I set the telus gateway to bridge mode to my router and then set up DNS over TLS with controld . Everything works fine and the status page says ipv4 and ipv6 are both working. After about 2 hours or so the ipv6 says N/A . As soon as I change any setting like native to passthough and then back to native it works again. Even if I just change stateful and stateless or anything it will start working again for about 2 hours. I then enabled DDNS with asus and it work but still 2 hours later says N/A again on the status page. Can anyone help?!?!Starting & closing the Telus TV app on Firestick
Hi, If you don't specifically exit from the Telus TV app from the Settings menu, (you turn off the Firestick or it goes to sleep) then the next time the Telus TV app is launched (next day) it doesn't properly load by going to the "Who is watching" screen, it loads to where it was, freezes for a while, jumps to the "Who is watching" screen and then suddenly exits the app completely. Only then can you start the app properly anew. Is there a way to fix this? It is quite annoying, since exiting from apps on firetv is usually done by the back button, but that doesn't work on Telus TV app (unless they added an exit from app popup like the Silk Browser app I suppose). This daily cycle wastes a lot of time and seems like it could be improved.
Help contacting a human from Telus
I am working in an area that has no cell service so I am unable to take a call back. I'm trying to cancel my internet plan but the virtual assistant just keeps trying to get me to do a call back regardless of what I say. Is there an email I can reach somebody with?Clarification on returning equipment
Hi Telus Support, I recently canceled my telus internet service, and was told that I need to return my equipment, despite I expressed that I did not rent any at the start of my service. Ever since I started using telus I was living in condos with pre-installed equipment. Picture: this set of equipment has stayed like this from the first day to last day. Later, I received this email from telus which is supposed to list my equipment, I cannot really tell if this means telus realized that I do not have any equipment or is this some display error. Can I please get some clarification on this? I do not have anything to send back to telus and do not want to be charged for it.
The TELUS Wi-Fi booster is only extending the main SSID and not the Smart Network.
My TELUS Wi-Fi booster is only extending the main SSID and does not appear to boost the Smart Network. Devices connected to the Smart Network are not benefiting from the booster’s coverage. Is this expected behavior, or is there a way to configure the booster to extend the Smart Network as well?Outlook 365 stopped working suddenly, why?
My wife was working in Outlook 365 yesterday morning and it suddenly stopped working. I called Telus tech support and they said that is just the way it is. They no longer support outlook 365 and don't have anyone there that knows it. He told me some customer's outlook stopped working awhile ago, others recently, and some are still working. We have not changed or touched anything and we are running on the latest version of 365. Does anyone know how to set up Outlook 365 to begin resyncing with Telus' Gmail?
