Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Was told six days ago I would be receiving a replacement PVR and I would get a tracking email. All I got was an email on how to return the old broken PVR. Why is is it taking so long compared to being a prime customer on Amazon and products can be de...
I have had the best experience with a telus technician recently. He has been so amazing contacting all the residents in our little rural cottage community to tell us Telus was bringing fibre optic to our area. He not only organized a great package fo...
The Blue Jays home games are supposed to be outputting 5.1 audio, i have a 5.1 system and yet the audio to me is not 5.1 but rather stereo...and i know that it's supposed to be 5.1 because ive literally spoken to the guy who mixes audio for Sportsnet...
My Call control now has a long dead air lag time. After my home line rings from a new caller using the call through number prompt, there is a long dead air gap…up to 5 seconds…before the connection activates. I find myself saying ‘hello’ several time...
Struggling with the Telus Connect application as it is showing can't connect to your modem/WIFI offline, but there is no issue with the internet. I tried to re-install the application, upgrade my phone OS & try to install it on my tablet, but there i...
wifi 6 range is horrible, we literally lose connect constantly just rooms away. Also cant connect smart devices at all. How do we activate 2.4 ghz or 5 ghz so we can have better range and connect our smart devices??
Hello, I have a quick question and wanted to know how deep Telus Service lines run in front of my property. I was thinking of installing a temporary mesh in my front yard and wanted to check before I do so. I am located in Airdrie Windrow Manor locat...
Looking for a pdf for a .pdf for a Arcadyan Telus WiFi Hub
Note: it seems Telus was able to change the terms of our service agreement without informing me, so please check your bills every so often to make sure it's all correct! I spoke with a guy called Julius or Julio today, from the customer retention dep...
Today I called to move my services for 1 week from now. The agent said this is not a problem and I'll basically be able to plug in my modem and go for it. Well, they shut off internet for my current address immediately. After spending an hour on the ...
