Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
For the past 3 days I've been experiencing packet loss at the interface from TELUS in Seattle to Level3 - who do I report this to at TELUS? How? I'm connecting to some servers in NYC and I don't have another option.This is MTR running today at about ...
Hello, I have turned to here because attempting to get proper help from Telus Support/Customer Service serves no purpose. My family has been with Telus for years, somehow they are the best ones around. However with Fiber optic and updated wifi boxes,...
I programmed my TV on the new remote but when i click input the menu for inputs comes up but i cant toggle between them...the buttons on the remote revert back to controlling the box itself
I just received these boxes, but there seems to be an issue with the HDR always being on, even if the program is not in HDR. is there a way for the box to automatically detect the source so that this doesnt happen?
Has anybody had any experiences with the 21T Android TV box freezing up? I've called Telus 3 times already about it, and I'm on my 2nd box already. IMHO, these 21T boxes are a piece of junk & Telus needs to find another solution. If you are curious a...
Hello, I have Optik TV on a LG TV. I don’t know how to get it off the lousy LG channels on to my local Calgary Alberta channels. I phoned Telus but they were no help
On demand , history channel , Alone season 11, episode 6 missing
Hi, I have recently changed my cell phone plan and phone, going from Telus to Koodo because my contract was almost over (july 9th I think). The process was smooth and they told me in store that I had 1 month to return my phone at any telus location (...
While watching programming from Telus TV+ (versus programming streamed from Netflix, Apple TV+, etc.), we encounter frequent instances where the sound drops out for 5 seconds or so, while the video is fine. Has anyone else encountered this? If so, we...
