Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I've recently been getting this error while using the Telus TV+ app on Apple TV: "Fast forwarding is not permitted by the content provider." I can restart a program to the beginning after it's started but I can't seem to be able to fast forward or ma...
Dec 2023 2 yr contract include security $190/month auto pay w cc Dec 2025 price goes to $325/month and I don’t notice on cc x 5 months ($675) No recourse or refund when I call AND $89 to cancel smart camera but I got it at the same time as contract t...
Hello. I Need help programing my new telus remote to my tv. It's the new Bluetooth telus remote. Trying to code it to my tv wich is a 55 inch rca. One of those walmart boxing day specials. None of the codes I've found will work. It's some kind of 3 d...
1 of my 2 telus optik TV boxes keeps crashing and saying "no signal" I've reset it un-plugged it and done everything over the moon to fix it. I've gotten it working but it will crash again after not even a day. I've moved it around my house swapped i...
I downloaded the latest TELUS TV Plus from the Amazon Appstore on my Fire TV 4K according to your instructions.https://www.telus.com/en/support/article/telus-tv-app-android-tvI was able to launch the app and login successfully. However, when I click ...
Hi everyone, We recently moved houses and the wifi signal is a little sparse especially since the Telus technician said we can only install the router in the basement. For work, I have the option to purchase an Eero mesh router system. I was wonderin...
* no Exit button on the remote, or easy way to exit watching a recording or when streaming* provide a Trash Can for recently deleted recordings with capability to undelete* improved voice search capability on the remote: e.g. saying "FBI" should pull...
My 2-year term ended recently, and I want to renew my plan at the same speed same price, I hope. Unfortunately, I was told I have to pay around $30 more for my renewed 2-year team internet plan ( Purefibre, no legacy plan now) from the loyalty member...
Hello,PureFiber, Ontario, new customerTelus have sent me the equipment set for the installation appointment but the SFP module is missing in the package. NH20A but is there with the place to install it.Who should I contact for the missing part?
Their customer service for being on top of billing is the WORST ever. I never got a bill for FOUR months and then it was all wrong wrong!!!!!!!! Took me TWO days and SIX people to fix it. Now they're going to disconnect me again even though I have ma...
