Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 2 kudos

OptikTV conflicts with WiFi Extender. Help!

Hi. I’m using Telus for my internet, TV and home phone now. My internet service is “TELUS Internet 150” and my Optik TV service is “Essentials”. The technicians came to my home last Thursday (Mar. 2nd, 2023) and installed the latest equipment for the...

abcd1 by Neighbour
  • 5 replies
  • 0 kudos

Resolved! Telus TV+

Tried deleting app to fix missing channels, reinstalled now can’t login at all.

Can’t log in

I was able to cast from iPhone to tv for about five minutes. Now I can’t log in - every time I log in it keeps asking me to log in again… what is with this app??

Resolved! Telus TV+ App HBO

The app keeps asking me to subscribe to HBO even though I already subscribe through Telus, same with Crave. iPad, IPhone Apple TV

Telus TV+ groundhog day can't log in.

I can't log in to Telus TV+ on either my iphone 14 or my ipad for the past 2 days. I have tried everything suggested and still no luck. keeps telling me to log in then I log in and again tells me I am not logged in. Groundhog day. Who do I call?

lp1212 by Friendly Neighbour
  • 2 replies
  • 0 kudos

Wireless optik box

My wireless optik box has suddenly lost its wifi connection. I just keep getting the one me then two gear display. Other devices (ps3) have no issue with connection so it’s not the wifi range. Will hitting the pairing button fix it? Will that disrupt...

PennyB by Just Moved In
  • 1 replies
  • 0 kudos

Optic TV & Samsung TV with 'voice activation'

Just got a new Samsung TV. The TV's remote has 'voice activation'. I'd like to be able to use this feature when using the Optic TV channels. Is this possible? If not - how to 'talk to the TV'? We had Shaw until recently and that feature is one we rea...

Cedarhill by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Telus TV + on Android TV problems with live TV

I have a sony A80J tv which has android TV. I tried downloading the telus tv + app. Video on demand plays fine, and if I go to the program guide a chose to play a program from the beginning it works fine. However, if I try to play a program that's cu...

Dococ by Friendly Neighbour
  • 1 replies
  • 0 kudos