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Why is my Telus TV programming different from my Optik TV?

Slapshot73
Neighbour

When I log into TelusTV, "My Subscribed Channels" guide is very different from my Optik TV guide. Lots of channels that show up on MyTelus don't even appear on my Optik guide. I've attached pictures for reference. 20250101_104406.jpg20250101_104454.jpg

1 REPLY 1

KHR
TELUS Team Member
TELUS Team Member

Hi @Slapshot73 

 

There is a group of new channels added recently for all subscribers that appear only on the TELUS TV+ app and on the next generation TELUS TV Digital Box. They are referred to in the industry as FAST (Free Ad-Supported TV) channels, quite often are genre or program-specific (Baywatch, for example), and these channel formats are not supported on the legacy Optik TV platform. This is why your channel list looks different. FYI, due to content provider restrictions, they cannot be recorded, paused or restarted.