Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I am suffering with an issue with the connection from my telus dvr to the telus modem.Every 48 hrs the connection resets twice as below13:22:31Kernel eventeth0 (Ext switch port: 3) (Logical Port: 11) Link DOWN.13:22:31Syslog eventEthernet client disc...
Hey anyone with the new optik tv boxes notice that their sports stream is about 20-30 seconds behind people with the older optik boxes? Two of my friends have the older boxes and they text me that a team has scored 30 seconds before it happens on my ...
I wanted to watch "Never Rarely Sometimes Always" and a search returns a French version on Crave but not the English version (unless you pay). I'm wondering if there is a licensening issue or something else going on? This is not the first time I've s...
This is not acceptable. We all better get a credit for this awful service that we pay an arm & leg for. Telus doesn’t do anything, they’re the worst providers. We have no choice but to have to be with Telus because of our location but Rogers is in th...
A few months ago I added my existing netflix account to my optic TV package, was working without problems up until this week when I was logged out of netflix on every device and when I go to login it says there's no account with my email address. I c...
I’m frustrated that my recordings are ending 2-3 minutes early snd I cannot extend the length! What will happen if a sporting event gois into overtime? Am I going to miss the end of the game? What about playoffs that don’t have a defined end time? Wi...
When I try to watch anything On Demand on any of our boxes the error “Licensing not acquired” and code 0-80004005 comes up.
There is a high school volleyball game that I'm trying to record. I'm on channel 1985, I press record on my remote and there is no recording when I press pvr on my remote. Why can't I record on this channel?
I just bought a hisense u8n, it's supposed to have 144z refresh rate. All i want is to be able to watch sportsnet hockey 4k @120hz. I am only getting 3840x2160 at 60hz on my optik box (VIP5662W) The only setting on the optik box that I can change is ...
Hello, i was connected on my application this morning, but i had to disconnect. I cant connect again. I changed my password, but i always have that message: ERR_AGL_ACN_3545I know my password is good, because i can connect on other Telus applications...
