Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 57751 Views
  • 192 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
  • 7 kudos

Resolved! New Optik TV Box is a dud - how to replace

I received the newly installed fibre and router which are working great including all my streaming services including Telus tv+… the new set box boots and goes straight to the “android tv” where it sits…the reset button does not do anything and power...

Resolved! TELUS TV+ app records to cloud but I have a PVR

I have a PVR and for a month now when I add or update a recording using the TV+ app it doesn't show up on the PVR. The app says it's recording and when it's done it shows up in the list of recorded shows on the app but not on the PVR. All the recorde...

xray by Hero
  • 772 Views
  • 9 replies
  • 0 kudos

Partial control with Telus remote on LG TV

I've set up my Telus TV+ (android box) with an LG smart tv. The odd thing is, the Telus remote will control everything other than the on/off of the LG tv. Spent some time on the phone with a Telus tech. We reset the remote, unpaired and paired the re...

AbbyGuy77 by Friendly Neighbour
  • 350 Views
  • 4 replies
  • 0 kudos

TELUS remote

When I power the TV and Telus box on I have to toggle through all the inputs before it works. It starts on the correct input "HDMI 1" but I have to cycle through until I am at HDMI 1 again. How can I fix this?

jlawson by Neighbour
  • 244 Views
  • 2 replies
  • 0 kudos

Lack of dual remotes and universal remotes

Having a handicapped member of the family, it really upsets me there is no support for dual remotes or a more standard IR interface that allows for universal remotes. The Telus box uses the Technicolor remote codes which I have yet to find a universa...

RCrow by Organizer
  • 365 Views
  • 3 replies
  • 0 kudos

Upgrade Disney+ Promotion to Premium

Hello, I see this post, that we cannot upgrade to Premium when you get a Promotion, and pay the additional $3:https://forum.telus.com/t5/Optik-TV/Disney-Promotion-24-month-subscription-Premium-instead-of/m-p/154742#M17026 But I have to ask why not? T...

Yellowstone Final episodes 2024

I bought the final episodes of Yellowstone through Telus. Watched first 6 released episodes in 2022. Heard final 6 episodes released Nov 10th. But I can’t find them? I have searched on My Telus for info, nothing comes up. I searched On Demand and Yel...

Wrong episode of Brilliant Minds

The wrong 'new' episode of Brilliant Minds was aired on November 11. Was supposed to be an episode called 'The Man From Grozny' airing but it appears that they aired the following week's episode instead, called 'The lovestruck Widow'. 'The Lovestruck...

Pollock by Organizer
  • 929 Views
  • 10 replies
  • 1 kudos

Dolby Vision

Is there any plan to allow the new 4k optic TV boxes to support Dolby Vision HDR? Dolby Atmos works but not Vision. The way around it is to use the native apps on the Smart TV and not the android apps on the box.

EarWorm by Neighbour
  • 534 Views
  • 5 replies
  • 0 kudos

Resolved! Sound issues

I struggle with consistent sound when watching TV:-When I watch tv for more than a couple of hours the sound un-syncs. I have to turn the pvr off and then back on again and it will line back up-When I forward through commercials, the sound goes down ...

Vewyquiet by Friendly Neighbour
  • 443 Views
  • 2 replies
  • 0 kudos
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