Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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pvr quits recording mid show or doesn't record at all

My optik tv/pvr keeps failing to record or will stop recording partway through a show. I get a message 'recording not available. Make sure the digital box and the pvr are connected to the network.' i have rebooted everything several times and it cont...

katyerwin by Just Moved In
  • 1 replies
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Telus TV plus app audio init failed on certain channels

Any fix for this? I'm using an old S7 and certain channels like 131- ABC, it says:Decoder init failed: [-49999],Format(audio1299_0,null,nullNot sure why other channels work fine. You'd think Telus would use the same decoders for everything.

maru487 by Neighbour
  • 2 replies
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Navigating screen after switching to Telus TV

HELP!! I have just switched to using Telus TV, and am completely baffled on trying to learn the function(s) of each button on the remote control. The whole setup of navigating the screen is so confusing and complex after the system I had used with th...

Slow response remote

Sadly it has to be asked again, because ‘check posts from this week’ response isn’t valid 3 years later… hoping for a real answer!Typing in search- you slide over 2 and press ok, it lags and you’ve just typed ‘as’ now. No where near what you wanted, ...

Sumbl1ss by Just Moved In
  • 1 replies
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Cannot get Telus TV+ App to play On Demand on iPad

Cannot get Telus TV+ to play On Demand on iPad 5th gen. Live TV seems to work, which is odd. Have tried the 'uninstall the TV Carrier' suggestion on other strings, and then logged in manually, have uninstallled an re-installed app several times. Usin...

dbc by Just Moved In
  • 7 replies
  • 0 kudos

TelusTV+ Chromecast App Log-in Error

Hi,After installing the app and attempting to login, I've been getting an error that states, "Your account login has failed, please visit TV support so we can assist you with your issue." And the app won't let me log into my Android phone app or Chro...

Sole21 by Just Moved In
  • 2 replies
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Optibox and q990b soundbar

Anyone else this setup ? Any tips to get the best set up? I will have a tv with a few 2.1 inputs. Just wanted some thoughts; wont' be connecting any other devices.

thalakar by Organizer
  • 3 replies
  • 0 kudos