Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 51650 Views
  • 182 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 40490 Views
  • 43 replies
  • 7 kudos

Optic TV Pick 5

I've got PIK 5 on my plan, I tried to change the channel selections within PIK 5 via the account settings, however that failed (I've never been able to do it myself). Then when I call support, I chose the call back option. After about 15 minutes I go...

Canucks by Organizer
  • 248 Views
  • 3 replies
  • 0 kudos

Crave Options on iPhone App Vs Optik TV

When I search for a variety of movies through the Crave app on my phone, I have no issues with access. But when I try to watch those same movies on Crave through my Optik box, it tells me I need the Stars subscription.Any thoughts on how to get them ...

Bhamm by Neighbour
  • 148 Views
  • 1 replies
  • 0 kudos

Resolved! pvr issues

HI,I Have noticed some issues with my PVR 4k recently,i have missing recordings or recordings that show full time but only play 2 minutes and recently a recording that froze part way through that would not rewind or fast forward.i have unplugged the ...

mapp68681 by Friendly Neighbour
  • 327 Views
  • 6 replies
  • 0 kudos

Optik TV Channels

I have two digital tv boxes. Each box provides different channel selections. One is missing all the local channels. I’ve tried calling Telus. They said they’d get back to me in 24-48hrs. It’s far past that time and I have no solution. Has anyone expe...

PVR issues

I keep receiving a message on my PVR stating that the "Recording not available. Make sure this digital box and the PVR are connected to the network." We've rebooted both the rotor and wireless box. Internet & TV are working. Called Telus was on hold ...

SherylB5 by Neighbour
  • 242 Views
  • 6 replies
  • 1 kudos

Scheduled recordings stop working

I have a schedule set to record the morning news. Several times now it has stopped working. When I look at the scheduled episodes, the next episode to be recorded is approximately 10 to 14 days in the future. The only way I can get the recordings wor...

ChuckN by Neighbour
  • 199 Views
  • 1 replies
  • 0 kudos

Can't Link My Account to My Telus

My Telus won't let me link my tv/internet account as the page comes up saying 'This account is cancelled'. I need access to add to my shipping address before my tv box ships and Telus said they can't update my address for me. I was also told that I c...

Mytelus

I can't get into my tv service on mytelus

mayne4780 by Friendly Neighbour
  • 290 Views
  • 5 replies
  • 0 kudos

wrong show recorded

Why is the scheduled recording being replaced by another show when the sceduled show is playing? The wrong show is recorded when the scheduled show is playing on time.I record new FBI, FBI wanted, FBI International. I am getting other than FBI record...

Rocky3 by Rockstar
  • 252 Views
  • 4 replies
  • 0 kudos

Question About Channels Included in AMC+ Theme Pack

I have the latest Optik TV brochure and it shows the regular AMC channel as part of the AMC+ theme pack. But on the Telus website it only shows AMC+, SHUDDER, IFC Films Unlimited and Sundance Now streaming channel in this theme pack. So which version...

Friendliest neighbours