Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Hello, I see this post, that we cannot upgrade to Premium when you get a Promotion, and pay the additional $3:https://forum.telus.com/t5/Optik-TV/Disney-Promotion-24-month-subscription-Premium-instead-of/m-p/154742#M17026 But I have to ask why not? T...
I bought the final episodes of Yellowstone through Telus. Watched first 6 released episodes in 2022. Heard final 6 episodes released Nov 10th. But I can’t find them? I have searched on My Telus for info, nothing comes up. I searched On Demand and Yel...
The wrong 'new' episode of Brilliant Minds was aired on November 11. Was supposed to be an episode called 'The Man From Grozny' airing but it appears that they aired the following week's episode instead, called 'The lovestruck Widow'. 'The Lovestruck...
Is there any plan to allow the new 4k optic TV boxes to support Dolby Vision HDR? Dolby Atmos works but not Vision. The way around it is to use the native apps on the Smart TV and not the android apps on the box.
I struggle with consistent sound when watching TV:-When I watch tv for more than a couple of hours the sound un-syncs. I have to turn the pvr off and then back on again and it will line back up-When I forward through commercials, the sound goes down ...
I recorded the first episodes of The Big Bake and Holiday Baking Championship on the Food Network last week, but they've now disappeared and only the episodes that were recorded today are there. I did not delete last week's episodes because I hadn't ...
If I come across a show in the guide that is of interest but already 1/2 over I can press the start over button.I can also watch again from the beginning up to 24 hours (or more) after it is aired. Then on demand for some. Why then is it not possible...
Below are the instructions on the Telus 'how to' site.Problem is the Options button on the remote does nothing. It does not bring up any options to select Off or Don't Display. It's like the Option button on the remote is not active. Please help as m...
I am trying to watch Tracker season 2 episode 4 but there are two episodes 3 available and episode 1 has disappeared
Connected new LG Smart TV to my Telus Android box. Set up went fine. Telus remote turns on tv and box. TV opens with LG dashboard and Telus remote will not control anything on this dashboard. I have to use LG remote to open Telus TV+ screen. Telus re...
