Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I recently got the new Telus digital Bluetooth box and while I'm watching sports I have noticed it was behind "live". Is there a reason for this ?Watching the hockey game and I get a text from someone who has the old telus box about a play and he is ...
I've been trying to change my OptikTV selection for the past week with no success. The website loads fine but then it gets stuck in a perpetual loop then gives me an error I've tried on different browsers - Chrome, Firefox, Edge with the same results...
When shows are recording I get a double of the show on my recordings screen with one able to watch and the other only having an option to record but I can’t remove it. Is there a fix for this?
I just had my internet installed today, I ordered the 3GB package. Fresh modem and fresh router but when I load up a website my browser doesn't have cached it takes multiple minutes to load and often times out. I have power cycled the network a coupl...
Online it states that free preview is Oct 11-17th but it is not available on my guide - curious as to when this does become available?
Trying to download TelusTV plus to my Fire Tablet any suggestions?
Does anyone know why we can't record Nature Escape? I love the Hawaii show but can't record it.ThanksP
I have a personal NETFLIX account that works on my computer and did for years on my TV. Now the TV says "Available on Optik 4K digital boxes". Does this mean I can no longer watch NETFLIX on my TV?
Hi @Optik-Kate It appears that the post padding for sports on live streaming sport events running for the first time which increased recording length by 60 minutes no longer works? My recordings this weekend on the Golf Channel for the LPGA golf tour...
I have recently upgraded to the new Telus TV+ service. I was sent a single Google digital box, which I don’t need, since the TVs in my household have an AppleTV attached to them. Is there a way I can send the Google box back to Telus? Calling support...
