Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 604 Views
  • 0 replies
  • 1 kudos

TV channels missing one of best channels TLN

So we are new customers and the channel line up is poor, a great Canadian channel TLN is missing, the other cooking channels are a joke, nothing but a game show, TLN you actually learn to cook by talented people!!! Get this channel back for the peopl...

Drummer1 by Just Moved In
  • 814 Views
  • 3 replies
  • 1 kudos

Telus Billing after Migration

I am not sure why the move from copper to fibre necessitated a change in billing since the services are the same and we are being billed for services, not a change to their hardware transmission. I have not received my current bill yet which should b...

PVR recordings are skipping

Help! Every single one of my recordings just skips. I have to rewind and then sometimes it won’t skip for a few more minutes, other times I’ve just deleted them because I couldn’t get through. I have tried resetting, unplugging and I even got two new...

kristine36 by Helpful Neighbour
  • 2315 Views
  • 7 replies
  • 0 kudos

Ultimate sports premium pick

I'm considering moving from Shaw to Telus as I have fibre wiring available. I see the Ultimate Sports option as a premium when choosing 4 or more theme packs on this channel selection guide, but it isn't as clear on the web pages describing the progr...

jdc_nv by Neighbour
  • 1918 Views
  • 5 replies
  • 0 kudos

Piktv on apple tv constant stuttering

Recently we've have more trouble with the piktv app on our Apple tv where the audio is fine but the video stutters.. Can't even watch a hockey game properly. Any one know a fix?

780300605 by Just Moved In
  • 773 Views
  • 1 replies
  • 0 kudos

MOCA Vs Moving Box

Hi, I have a wireless box that has a really poor signal in my house and today it finally drove me to the point of doing something after having to restart it 10 times for my son. I have had this setup for years and today is the first one this poor (re...

gresh12 by Just Moved In
  • 1085 Views
  • 1 replies
  • 0 kudos

I want to have Telus move my fiber optic line.

I want to move the fibre line from the back of my house to a service entrance mast on my rear lane garage.How do I get this done? The pure fibre team have been zero help thus far.

Bmct by Just Moved In
  • 890 Views
  • 1 replies
  • 0 kudos

Watching a recorded show and...

a few times when watching a recorded show, the recording ends before the show is finished. Is it a matter of having to set ALL recorded shows to end 15-30 minutes to ensure to get the full program?

Vicgal by Organizer
  • 722 Views
  • 1 replies
  • 0 kudos

NHL Centre Ice

Why is Telus and perhaps Shaw the only TV carriers not offering the NHL Centre Ice (Out-of-Market) French Package that only shows the Ottawa Senators and Montreal Canadiens out of market games. Priced at $60 per season during the season. Bell and Rog...

MarcQ by Just Moved In
  • 879 Views
  • 1 replies
  • 0 kudos