Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 192 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 42811 Views
  • 43 replies
  • 7 kudos

App on Telus Android TV box keeps crashing

I downloaded the CBS News app on one of my Telus Android boxes, and the app keeps crashing. I've uninstalled and reinstalled the app several times and have done a factory reset on the Android box itself, but the app keeps crashing. The app doesn't cr...

Egranado by Organizer
  • 715 Views
  • 1 replies
  • 0 kudos

Error Code 404-3304 on My T.V

Hello, I'm getting an error code 404-3304 when I enter my credentials on my Telus T.V These credentials work on my telus.com/mytelus and it works fine, but not on my T.V. Thanks, David Oliver Wudel

Audio sync issue on Apple TV

I've noticed that recordings from Global TV have audio sync problems on the Apple TV app (specifically when watching Elspeth), but recordings from other channels don't. Any idea what's wrong? I read a post from last year that talked about American sh...

ajho by Neighbour
  • 2724 Views
  • 15 replies
  • 1 kudos

TelusTV+ app

Is anyone else having an issue with TelusTv+ app? It won’t load on any device all of a sudden. I’ve redownloaded it and no luck. Stuck on connecting screen.

Golfguy by Neighbour
  • 1234 Views
  • 2 replies
  • 0 kudos

Telus tv issue on Apple TV

Hey there, this evening I discovered that my Telus tv app on my Apple TV boxes will not load into the application. It very recently appears to have updated the app. I’ve tried signing out and back in but it didn’t help. Any insight?

Ryan25 by Neighbour
  • 867 Views
  • 2 replies
  • 0 kudos

Series Recordings - still missing recordings

So I'm guessing the 'Series Recordings' are still not reliable? Currently I do have an ongoing 'Series Recording' set for the LPGA (Golf channel 925) but notice it frequently misses 1 recording in the scheduled tournament which is usual over 4 consec...

MrSL by Leader
  • 1100 Views
  • 2 replies
  • 0 kudos

Part of show missing

Big Brother Canada Season 12, Episode 28: The recording time shows 1hr33mins and it stopped recording an hour in. So, I tried to watch it On Demand and it stopped at the same spot. Very frustrating to watch the entire season and not be able to watch ...

DJ2017 by Neighbour
  • 728 Views
  • 1 replies
  • 0 kudos

Resolved! Shaw

I live in Medicine Hat Alberta. I have been a long time customer of Telus. We are currently being charged $270 for a TV and Internet Bundle. We have had Telus reach out to us on the phone and in person saying how ridiculous loyal customers paying tha...

McKee by Neighbour
  • 1933 Views
  • 3 replies
  • 0 kudos

Closed Captioning not working when playing back recordings

When I watch a recorded show the closed captioning never works. It is turned on. When I watch the same recording on my mobile app on the phone or using the website on a laptop, the closed captioning works for recorded shows. Any ideas?

piqpst by Neighbour
  • 4655 Views
  • 30 replies
  • 0 kudos
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