Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

OptikKate_0-1685989977928.png OptikKate_1-1685989977929.png OptikKate_2-1685989977929.png OptikKate_3-1685989977929.png
Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

Resolved! video issue with telus tv+ app on android phone

video issue with telus tv+ app on android phone every 5 seconds the video turns whole black then goes back to normal and repeats (audio is fine though) does anybody else having this issue? this issue does not happen with cbc-sports app or sportsnet a...

Telus TV +

Anyone having issues with the new Telus boxes? Specifically the PVR? I try to record something and sometimes it doesn’t record at all. Other times I’ll set up a series to record and it will record one episode then not the next one the following week....

DylanE by Neighbour
  • 3 replies
  • 0 kudos

Missing episode

Optik TV on demand is missing Jersey Shore Family Vacation season 6 episodes 11 and 12. When will these be added?

DylanE by Neighbour
  • 3 replies
  • 0 kudos

Resolved! Apple TV sound sync issue

Hello,I have the new Telus TV+ and have decided instead of using the android box that received that I would use our Apple TV(we are an Apple household). Everything on the Telus TV app works well except American channels. The audio starts in sync and ...

Brvincen by Just Moved In
  • 3 replies
  • 0 kudos

Old Optik TV vs New - Which is better?

So my grandpa is currently with Shaw and is paying a very ridiculous price for TV + internet with them, so I am shopping for some better plans for them. So far Telus has a better price plus he already has home phone and mobility with them, so I was t...

RyDawg by Advisor
  • 10 replies
  • 0 kudos

Trying to get Optik Tv app work on my iPad air

To whom it may concern, I am Trying to get Optik Tv app work on my iPad Air, I was just forced to update my optik TV app and unfortunately my iPad will not allow me to update to latest 14.0 version, it says it’ll allow an earlier version but I’m not ...

Cmax1983 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Naturescape channel 26 not working

For the last 2 weeks channel 26 Naturescape has been working only sporadically. The preview in the guide looks fine, but once you select the channel, the screen is either black or fully pixelated. I thought it was my 4K PVR box, so called Telus suppo...

Resolved! Change default screen on startup Telus TV-21T

According to support, the Optik TV Home Screen can be disabled at startup. The same instructions don't work for the newer Telus TV-21T box. Any suggestions? The goal is to just have live TV with no menu be the default start option. Old school, I know...

DL12 by Organizer
  • 3 replies
  • 0 kudos